Lincoln Service Porter

Job Description

The Lincoln Service Porter is responsible for creating a premium, hospitality-focused service experience for Lincoln clients while supporting the overall efficiency of the service department. As the first point of contact on the service drive, the Lincoln Service Porter delivers a warm and professional welcome, assists with client check-in and service-related needs, and works closely with Lincoln Service Advisors, the Service Manager, and the service team to ensure an exceptional ownership experience. This role also supports vehicle movement, cleanliness, customer transportation, service drive organization, and Lincoln-specific programs such as vehicle pickup and delivery.
The ideal candidate is proactive, customer-focused, and thrives in a fast-paced environment. They take pride in maintaining a professional appearance, communicating effectively with clients and teammates, and delivering world-class customer service that reflects the Lincoln brand.

Essential Responsibilities

• Welcome Lincoln and Ford service clients with a warm, professional, and helpful approach.
• Serve as the first point of contact on the service drive and guide clients to the appropriate Service Advisor.
• Assist Service Advisors with client write-up, service reservations, follow-up, and other customer service functions.
• Learn and utilize dealership systems including CDK, Shop Loader, and Lincoln Valet to support service operations.
• Maintain the cleanliness, appearance, and overall presentation of customer-facing areas, including the Ford and Lincoln showroom restrooms, waiting areas, service drive, and guest amenities, ensuring a clean, comfortable, and welcoming environment for all clients.
• Drive vehicles to and from the service drive, technician stalls, parking areas, wash areas, and delivery locations as needed.
• Retrieve customer vehicles promptly and efficiently for Service Advisors and clients.
• Install protective coverings including seat covers, steering wheel covers, floor mats, and vehicle tags upon arrival.
• Ensure all vehicles are properly cleaned, sanitized, and prepared before customer delivery.
• Remove protective coverings and perform final vehicle inspections prior to delivery.
• Wash, vacuum, and clean vehicles as needed to maintain Lincoln service standards.
• Keep the service department, back lot, customer areas, shop floors, windows, doors, and driveways clean and organized.
• Transport customers to and from their homes or designated locations when requested.
• Support Lincoln Pickup & Delivery and other client convenience programs.
• Test drive vehicles when requested by the Service Manager or service technicians.
• Follow all dealership safety, security, and operational procedures.
• Attend required staff meetings, training sessions, and educational programs.
• Complete all required documentation accurately and in compliance with dealership policies and regulations.
• Collaborate with all service department team members to ensure a seamless customer experience.
• Perform additional duties as assigned.

Qualifications

• High school diploma preferred.
• Previous customer service, porter, valet, hospitality, or automotive experience is a plus, but not required.
• Valid California driver's license with a clean driving record.
• Ability to drive both automatic and manual transmission vehicles.
• Ability to safely maneuver vehicles in tight spaces and busy service environments.
• Strong attention to detail and pride in producing quality work.
• Excellent interpersonal, communication, and customer service skills.
• Professional appearance and positive attitude.
• Dependable, punctual, and team-oriented.
• Ability to work independently with minimal supervision.
• Basic computer and internet proficiency.
• Ability to work in a fast-paced environment while maintaining a high level of service.

Company Description

Become a member of a winning team that offers growth opportunities, excellent earning potential, and leadership that fosters engaged team members. Jim Burke Ford Lincoln is one of the top five Ford dealers in California and a recipient of the Ford Motor Company President’s Award—the highest honor bestowed upon a dealership. The dealership corporation was founded in 1913 and is one of the oldest in the nation. With almost 300 employees, our vision of “Building lasting relationships” has become the cornerstone of everything we do.

We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this job application!

Benefits

• An AWESOME place to work!
• Medical Insurance
• Dental Insurance
• 401(K) Retirement Plan 
• Paid Vacation
• Paid Holidays
• Paid Sick Time
• Company-Paid Life Insurance
• Generous Discounts on Sales/Service/Rental
• Voluntary Benefits
• Paid Training
• Uniforms (For applicable position)

Schedule

Monday - Friday 7:30AM - 5:30PM