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Life Solutions Customer Service Representative

New York Life

Dallas, TX

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JOB DETAILS
SALARY
$42,000–$42,900 Per Year
SKILLS
Coaching, Communication Skills, Compensation and Benefits, Computer Skills, Customer Experience, Customer Relations, Customer Support/Service, Fitness, High School Diploma, Insurance, Leadership, Life Insurance, LinkedIn, Mentoring, Multitasking, Newsroom, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Spanish Language, Training/Teaching, Volunteer Experience, Writing Skills
LOCATION
Dallas, TX
POSTED
Today

Job Requisition ID: 94371

Location Designation: Hybrid - 1 day per week

Life Solutions Customer Service Professional

Role Overview

New York Life is seeking Customer Service Professionals who are passionate about helping others and enjoy solving problems. In this role, you will serve as a primary point of contact for customers, providing support on life insurance products and policy transactions while delivering a best-in-class customer experience.

This is an excellent opportunity to build a career with a Fortune 100 company known for its culture, training, stability, and long-term career opportunities. Comprehensive paid training is provided-no prior insurance experience required.

What You'll Do

  • Serve as the first point of contact for customers, handling both routine and complex inquiries
  • Resolve customer issues efficiently while reducing customer effort and driving positive outcomes
  • Assist customers with policy-related transactions such as payments, withdrawals, and general policy inquiries
  • Communicate clearly and professionally with customers via phone and written channels
  • Deliver high-quality service that reflects New York Life's brand and commitment to excellence
  • Work independently and collaboratively in a fast-paced, customer-focused environment
  • Attend up to two on-site workdays per quarter following completion of training
What You'll Bring:

Required Skills
  • High School diploma or GED required; associate or bachelor's degree preferred
  • Customer service or problem-solving experience preferred
  • Strong verbal and written communication skills
  • Ability to interpret customer needs, identify solutions, and take ownership of issues
  • Ethical, accountable, and sound decision-making skills
  • Proficient computer skills with the ability to multitask
  • Spanish speaking preferred but not required.
Training & Development

New York Life provides a comprehensive, paid training program that covers life insurance products, policy provisions, systems, and customer service skills. Ongoing coaching, feedback, and mentoring support your success, including up to 20 days of on-site training for face-to-face learning.

With New York Life's financial strength and long-standing commitment to development, many Customer Service Professionals advance into new roles within 12-24 months.

Compensation & Benefits
  • Competitive full-time base salary
  • Overtime eligibility and annual bonus potential
  • Comprehensive benefits package, including:
    • Medical, Dental, and Vision coverage
    • Paid vacation and holidays
    • 401(k) with company match and pension plan
    • Student loan repayment and tuition reimbursement
    • Flexible spending and health savings options
    • Discounted fitness memberships
Schedule
  • Full-time, Monday through Friday
  • No weekends
  • Our schedules start and end somewhere between 7:45 am EST and 7:15 pm EST.

Job Level: LEVELCS2

Pay Transparency

Salary Range: $42,000-$42,900

Overtime eligible: Nonexempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Job Requisition ID: 94371

About NY Life Insurance Company

Diversity & Humanity-two values that are deeply rooted in the New York Life culture and have laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. At New York Life you become a valued part of a welcoming, inclusive, and caring culture that has a long-standing legacy in stability and growth. The strength of New York Life revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance, and we want you to be a part of our legacy.

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of a diverse team guided by our belief to always be there for each other-providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.

You are our future, and we commit to investing in you accordingly.

Visit our Linkedin to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.

Required Legal Notices - All Candidates Please Click Here

About the Company

N

New York Life

Facts: New York Life is among the strongest and most respected financial companies in the world. New York Life has earned the highest possible financial strength ratings from each of the four major rating companies: A.M. Best (A++), Standard & Poor’s (AA+), Moody’s (Aaa), and Fitch (AAA).  For 64 Consecutive years, we have led the Million Dollar Round Table, with more members than any other financial institution in the world. New York Life has been recognized as one of the “50 Best Companies to Launch a Career” by BusinessWeek, one of “America’s Best Large Employers” by Forbes and one of the “World’s Most Admired Companies” by Fortune. For the fourth consecutive year, our Boston General Office was recognized as one of the “TOP PLACES TO WORK” by the Boston Globe.

Mission Statement and Values: Our Mission is to provide financial security and peace of mind through our insurance, annuity and investment solutions. We act with integrity and humanity in all our interactions with our policy owners, business partners, and one another. Grounded in both confidence and humility, we serve as stewards for the long term. We are here for good, reflecting both the permanence of New York Life and our commitment to do the right thing in business and society. Everything we do has one overriding purpose: to be there when our policy owners need us. That’s why New York Life is The Company You Keep.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Financial Services
EMPLOYEE BENEFITS
Parking, Performance Bonus, Professional Development, 401K, Employee Referral Program, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Life Insurance, On Site Cafeteria
FOUNDED
1845
WEBSITE
http://newyorklife.com

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