Licensing Support Specialist

We are seeking a detail-oriented and customer-focused Licensing Support Specialist to provide administrative and customer service support for licensing renewal operations. This position serves as the primary point of contact for renewal-related inquiries, portal access issues, and general licensing support while assisting with administrative tasks to ensure efficient daily operations.

• Answer incoming calls related to renewal applications, portal login issues, and general portal navigation.
• Monitor and respond to voicemail messages and licensing-related email inquiries.
• Assist licensees with account access, login troubleshooting, payment concerns, and portal navigation.
• Provide professional and courteous customer service via phone and email.
• Escalate complex issues to the appropriate staff when necessary.
• Assist with renewal processing and other licensing-related administrative tasks as workload permits.
• Perform general clerical duties including data entry, filing, correspondence preparation, and record maintenance.
• Provide support across departments to help manage workload demands and maintain operational efficiency.
• Maintain accurate records of inquiries, call volume, and issue resolutions.
• Ensure confidentiality of sensitive information and records.

• Multitasking
• Attention to Detail
• Communication Skills

• Microsoft Word
• Email Management
• Adobe PDF

• Strong customer service skills with the ability to remain professional and patient when assisting callers.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with standard office software and business applications.
• Ability to work independently and adapt to changing priorities.
• Experience performing administrative or clerical support duties is preferred.

• Local candidates only.
• Current location must be listed on the resume.
• Must be available for an in-person interview within one week of the posting close date.
• Must be able to start within two weeks of an offer being made.
• Successful completion of a background check and drug screening is required.