Licensing Aide II - Providence, RI

Rhode Island Department of Health

Center for Healthy Homes and Environments

Location: Onsite

Summary

The Rhode Island Department of Health has retained Knowledge Services to provide a Licensing Aid. This position will support the Center for Healthy Homes and Environments.

Responsibilities

• Entry of current and historic Lead Certificate data, and other notifications
• Entry of random data reports
• Handling day to day phone calls, e-mails, walk-ins, and mail regarding rental registry
• Processing rental registry registrations and invoices
• To assist a superior in processing complaints and preparing correspondence involving health services licenses, complainants, attorneys, and other state and federal agencies.
• To assist in the maintenance of licensure and other related records in both manual and computerized file systems.
• To prepare and edit general correspondence, forms, spreadsheets, and related documents by utilizing various software applications and equipment.
• To relieve a supervisor of administrative details and other routine matters.
• To interact with the public on an ongoing basis.
• To assist in the preparation of licenses and other sensitive documents requiring auditing control.
• To receive and process applicable fees and documents pertaining to transactions.
• To effectively and efficiently respond to mail, telephone and personal inquiries from consumers, governmental agencies and interested parties requesting information concerning entities regulated by the department, and to provide courteous and efficient customer service over the phone, by email and in person.
• To explain applicable regulatory laws and agency regulations to applicants, licensees, consumers and other interested parties.
• To assist in the scheduling and administration of professional licensure qualifying examinations to include proctoring candidates undergoing written or practical examinations.
• To provide the public with accurate and detailed information on the qualifications and requirements for licensure in regulated professions, compliant procedures, etc.
• To process purchase orders, requisitions and related documents and to maintain appropriate records.
• As directed, to assist in the orientation and training of employees.
• To do related work as required.

Knowledge, Skills, and Abilities

• Strong oral and written communication skills

• Ability to maintain confidently of records and information.
• Ability to properly manage and maintain physical and electronic record.
• Ability to operate office equipment, computer software and hardware.
• Ability to take initiative in identifying problems and working creatively to solve them.
• A thorough working knowledge of office administrative practices and computer database systems.
• Ability to work independently on difficult or relatively complex tasks.
• Ability to interact professionally and courteously with the public and licensees; the ability to effectively communicate and maintain effective relationships with associates or with the public.
• Related capacities and abilities.
• Bi-lingual speaker preferred

Education and Experience

• Minimum education required: High School diploma.
• Past experience in a high-volume office preferred
• Experience using computer software such as Outlook, Excel, Word, etc.
• Experience using non-standard software systems preferred
• Employment in a clerical or paraprofessional position involving the exercise of independent judgement in the review and preparation of documents and the processing of various transactions.