Welcome to Peters Insurance, where excellence in service is our hallmark. Located in the vibrant community of Allentown, Pennsylvania, we are actively seeking a Licensed Insurance Customer Service Representative to join our dedicated team. Your role will be pivotal in providing exceptional customer support and ensuring client satisfaction at every touchpoint. As an on-site representative, you will engage with our clients to address their insurance needs, resolve queries, and maintain strong relationships based on trust and reliability. This position offers a unique opportunity to contribute to a dynamic team in a supportive and inviting environment. We are looking for a motivated individual who thrives in a customer-centric setting and is eager to make a positive impact every day. If you are passionate about service and are ready to join a company that values your input and growth, Peters Insurance is the place for you. Apply today!
Salary Range: $60000.00 - $70000.00 per year
BenefitsAnnual Base Salary Based on Experience
Hands on Training
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Federal Holidays Off
Bonus Incentives
Career Growth Opportunities
Hours 8:30 a.m. to 4:30 p.m. Monday-Friday
Responsibilities
- Customer Interaction: Engage with clients to provide comprehensive customer support and assistance.
- Policy Management: Assist clients in managing their insurance policies, ensuring accurate documentation and information updates.
- Problem Resolution: Address customer inquiries and resolve issues in a timely and effective manner, aiming for first-contact resolution.
- Claims Assistance: Guide clients through the claims process, providing information and support.
- Relationship Building: Cultivate and maintain positive relationships with clients to enhance customer loyalty and retention.
- Team Collaboration: Work collaboratively with team members to ensure the seamless provision of customer service.
Requirements
- Licensing: Active PA Property & Casualty License is required.
- Licensing: Life License preferred but not required at time of hiring.
- Experience: Previous experience in insurance customer service or a related field is preferred.
- Communication Skills: Strong verbal and written communication skills are essential.
- Customer-Oriented: A passion for delivering superior customer service and resolving issues efficiently.
- Problem-Solving: Demonstrated ability to manage customer inquiries and problems effectively.
- Organizational Skills: Ability to multitask and manage time effectively in a fast-paced environment.
- Team Player: Ability to work collaboratively within a team to achieve common goals.