Licensed Insurance Customer Service

Welcome to G. Bradley Insurance Agency, where our commitment to exceptional service is at the heart of everything we do. Located in the vibrant community of Gainesville Florida, we're a dedicated team focused on providing our clients with peace of mind through reliable insurance solutions. We believe that great customer service isn't just about answering questions; it's about building trust and fostering lasting relationships. As a Licensed Insurance Customer Service professional, you'll be a vital link between our agency and the people we serve. You'll have the opportunity to make a real difference in our clients' lives by offering support, guidance, and solutions tailored to their unique needs. If you're passionate about helping others and thrive in a welcoming, community-focused environment, we invite you to explore this exciting opportunity with us.

Salary Range: $45000.00 - $60000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Dental Insurance

Health Insurance

Career Growth Opportunities

Hands on Training

Paid holidays

Weekly Team Meetings

Home/Work life balance

Mon-Fri Schedule

401K

Responsibilities

• Assist policyholders with inquiries about their insurance policies, coverage, and billing.
• Process policy changes, endorsements, and cancellations accurately and efficiently.
• Provide quotes for new business and assist with policy applications.
• Build strong relationships with clients, ensuring their needs are met with a friendly and professional demeanor.
• Work closely with our team of agents to support client retention and satisfaction.
• Handle customer issues with empathy and find effective solutions.
• Maintain accurate customer documentation and agency records
• Follow agency procedures and compliance standards
• Work collaboratively with team members to provide a high level customer experience

• Active Florida 4-40 or 2-20 Insurance License is required.
• Minimum 2 years insurance customer service experience
• Strong communication and customer service skills
• Strong attention to detail and organizational skills
• Ability to multitask and manage follow through
• Professional and dependable work ethic
• Previous Allstate agency experience
• Experience with personal lines insurance
• Experience using insurance agency CRM systems