Billing, Call Centers, Claims Processing, Communication Skills, Customer Experience, Customer Support/Service, Dental Insurance, Detail Oriented, Follow Through, Insurance, Interpersonal Skills, Multitasking, Organizational Skills, Software Administration, Team Player, Training/Teaching, Vision Plan
- 401(k) matching
- Dental insurance
- Paid time off
- Training & development
- Vision insurance
Licensed Customer Service Representative, Insurance, Full-Time
Farmington Hills, MI (On-Site)
Licensed candidates only—active Property & Casualty license required.
After 34 years serving Farmington Hills and the surrounding Oakland County community, Jay Swindle – State Farm Agent is adding one person to our team.
This is a full-time, in-office role for someone who enjoys helping people, stays organized, and wants to be part of a small, professional team.
We are not a call center. Our customers know us by name, and we take pride in building long-term relationships and providing clear, reliable service.
What You’ll Do
- Assist customers with policy questions, changes, and billing inquiries
- Process new insurance applications and policy updates
- Support clients through the claims process
- Review coverage details and explain options clearly
- Maintain accurate and organized client records
- Communicate with customers by phone, email, and in person
- Work closely with a small team to deliver a strong customer experience
What We’re Looking For
- Active Property & Casualty license (required)
- Life & Health license preferred (or willingness to obtain)
- Customer service or office experience preferred
- Strong communication and interpersonal skills
- Organized and able to manage multiple priorities
- Detail-oriented with strong follow-through
- Positive, team-oriented mindset
Compensation & Benefits
- Full-time, on-site position
- Salary: $45,000 – $55,000 annually (based on experience)
- Dental, vision, and 401(k) opportunities
- Stable, long-established agency environment
- Ongoing support and training
- Opportunity for long-term growth within the agency
Why This Role Stands Out
- Local, relationship-based office
- Direct access to the agent (not a corporate structure)
- Consistent schedule and stable environment
- Team that works closely together and supports each other
How to Apply
If you are a licensed professional looking for a stable role where your work makes a difference, we would like to speak with you.
Apply through this posting or visit:
www.sfagentjay.com/jobs
J
JUNIUS SWINDLE INS AGCY INC