Artificial Intelligence (AI), Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, Healthcare Customer Service, Insurance, Record Keeping, Team Player, Telephone Skills, Training/Teaching
Role Overview
We're looking for a flexible, detail-oriented team player to join us as a part-time Customer Service Representative, working 25 hours per week in our office. You'll be the friendly, knowledgeable point of contact for our clients; helping them with their everyday insurance needs, from payments and policy questions to claims support. This is a great opportunity for someone who pays attention to detail, can work independently, and wants room to grow.
What You'll Do
- Use our AI-powered agent platform to manage day-to-day service tasks efficiently
- Speak with clients about their insurance needs, including payments, claims, and policy information
- Process Registry of Motor Vehicles (RMV) transactions on behalf of our insureds
- Respond to client questions and requests promptly, accurately, and with a service-first attitude
- Maintain accurate records and ensure policy details are entered correctly the first time
- Support agents and fellow team members to keep our workflow smooth and our clients happy
Requirements
What You Bring
- An active insurance producer license
- 3-5 Years prior experience in an insurance agency
- Familiarity with Registry of Motor Vehicles (RMV) processes
- Experience working with an agency management system
- Strong attention to detail and a commitment to getting things right
- Ability to work independently and manage your own tasks with minimal oversight
- A friendly, professional phone manner and genuine care for customer service
- A collaborative, team-first mindset-happy to jump in and help each other out
- Reliability and flexibility within a 25-hour-per-week, in-person schedule (day shift)
- Comfort learning new software and tools (we are willing to train the right person)
What Makes You Stand Out
- A licensed agent looking for a flexible, part-time opportunity
- A positive, can-do attitude that adds to a happy, long-tenured team
- Good communicator. Ability to speak clearly on the phone with people
- Attention to detail
- Be able to listen to people and understand their concerns. Respond promptly and with empathy.
- A person who would welcome learning from others.
Benefits
We Offer
- Competitive hourly pay ($27.00–$30.00, based on experience and licensure)
- Flexible, part-time schedule (25 hours per week)
- A happy, positive, and collaborative in-person work environment
- A long-tenured, experienced team committed to helping each other succeed
If you're detail-oriented, enjoy helping people, and want to grow your career alongside a supportive team—you'll fit right in.