Welcome to Pioneer Insurance, where we believe in building lasting relationships and providing peace of mind through exceptional insurance service. Nestled right here in Everett, Washington, we are a dedicated team passionate about serving our community. Were looking for a bright, enthusiastic Licensed Client Services Representative to join our close-knit agency. This isnt just another insurance job; its an opportunity to be the friendly voice and helping hand for our clients. Youll play a crucial role in ensuring our policyholders feel supported, understood, and well-protected. If you have a P&C license, a heart for service, and a desire to grow within a supportive and positive environment, wed be thrilled to invite you to explore this exciting role with us. Come help us pioneer the future of insurance service, right here in Everett!
Salary Range: $21.00 - $25.00 per hour
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Mon-Fri Schedule
Hands on Training
Responsibilities
Serve as a point of contact for our valued clients, addressing inquiries and providing assistance with their insurance policies.
Process policy endorsements, renewals, and new business applications accurately and efficiently.
Assist licensed agents with client communications, scheduling appointments, and preparing necessary documentation.
Handle client requests for changes, claims support, and general policy information with a friendly and professional demeanor.
Maintain organized client records and ensure all documentation is current and accessible within our agency management system.
Identify opportunities to enhance client satisfaction and retention through proactive service and follow-up.
Collaborate with the sales team to ensure a seamless client journey from inquiry to policy issuance.
Find opportunities to strengthen our depth of business with our clients.
Active Washington State Property & Casualty (P&C) License, or the ability to obtain a Property & Casualty (P&C) License is required.
Minimum of 1 year of experience in customer service or sales support.
Proficiency in using agency management systems (AMS) and Microsoft Office Suite.
Excellent written and verbal communication skills, with a knack for explaining complex insurance terms clearly.
A strong commitment to providing outstanding customer experiences.
Ability to manage multiple tasks and prioritize effectively in a busy office environment.
A positive attitude and genuine desire to help others.