| Location | Fayetteville, NC |
Library Technician POS#117000131
Salary
$34,934.08 Annually
Location
7469 Century Circle Fayetteville, NC
Job Type
Full-Time
Job Number
202603038
Department
Public Library
Opening Date
07/31/2026
Closing Date
8/7/2026 11:59 PM Eastern
Salary Grade
101
Position Overview
Join our team and make a meaningful impact by connecting our community with valuable resources, technology, and lifelong learning opportunities. As a Library Technician, you will provide exceptional customer service while assisting patrons with library services, circulating materials, and supporting engaging programs that enrich the lives of Cumberland County residents. Every day offers the opportunity to create a welcoming environment where curiosity, learning, and discovery thrive. If you enjoy helping others, working in a collaborative setting, and making a difference in your community, we encourage you to apply and become part of our dedicated library team.
Examples of Duties
Provides exceptional customer service by assisting patrons with library services, materials, and resources in a courteous and professional manner
Performs circulation functions, including checking library materials in and out, registering new library accounts, and updating existing patron records
Explains library policies, collects fines and fees, and assists patrons with account-related questions
Assists customers with author, title, and subject searches and places holds on unavailable materials
Answers telephone inquiries, responds to general questions, and directs customers to the appropriate staff or department as needed
Promotes library programs, services, and resources to encourage community engagement and participation
Maintains library collections by processing new materials, performing light repairs, replacing damaged cases, updating call numbers, and cleaning library materials
Monitors and fulfills material requests by retrieving items from library shelves, maintaining hold shelves, and ensuring timely access to library resources
Maintains library inventory by processing magazines and newspapers, distributing mail, ordering supplies, and supporting collection maintenance activities, including shelf reading and weeding
Creates attractive merchandising displays to highlight library collections and processes withdrawn materials for public sale in accordance with library procedures
Minimum Qualifications
High school diploma or GED and one (1) year of public contact experience and familiarity with basic library procedures and a demonstrated knowledge of computers. Must be able to spell accurately and possess keyboarding skills.
Knowledge, Skills and Abilities
Knowledge of library policies and procedures related to library card registration, public computer use, and fee assessments
Knowledge of library collections, resources, and services to effectively assist patrons
Knowledge of the online public catalog and library website resources
Skill in operating library equipment and technology, including photocopiers, fax machines, change machines, public computer reservation software, room reservation software, self-checkout machines, and library automation systems
Skill in utilizing the online public catalog to locate materials and assist customers with information requests
Ability to maintain accurate records, compile statistics, and prepare routine reports
Ability to follow written and verbal instructions while maintaining attention to detail
Ability to communicate effectively, both orally and in writing, with customers, co-workers, and the public
Ability to establish and maintain positive working relationships while providing exceptional customer service
Ability to adapt to changing technologies, library procedures, and customer service needs in a fast-paced environment
Conditions of Employment:
In accordance with Session Law 2025-16, candidates selected for positions involving work with children in any capacity will be required to undergo a fingerprint-based criminal history check conducted by the North Carolina State Bureau of Investigation (SBI).
Successful candidates who receive a conditional offer of employment with Cumberland County must pass pre-employment screenings, including criminal history checks and drug screenings, as required by Cumberland County Policies and Procedures, prior to beginning work or receiving a final offer of employment. Refusal to submit to testing or testing positive for prohibited substances will result in the withdrawal of the conditional employment offer.
Cumberland County is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind. All employment decisions at Cumberland County are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other status protected by applicable laws and regulations. We encourage applications from all qualified individuals and will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Cumberland County offers a generous benefit plan including a Government Retirement Plan, 13 paid holidays per year and an Employee Wellness Center Clinic.To see more information about the benefits offered to employees Click here
01
Are you willing and available to work schedules that include evening hours until 7pm and rotational library specific weekend hours? (See Library website for hours)
02
How much experience do you have working in a public library?
03
How many years of professional experience do you have in direct customer service either in person or over the phone?
04
Please verify that your application includes the following information: Employment history including salary, employer address and phone number, supervisors name, and reason for leaving each employer. Applications without the above information will be considered incomplete and NOT move forward in the process. Resumes can not be considered as a substitute for submitting a formal application. Please take a moment to review this application in its entirety to ensure completion of each segment. [DO NOT SUBMIT A BLANK APPLICATION] Check yes to verify that you understand and I have read the above statement.
Required Question
Employer Cumberland County
Address 117 Dick Street
Fayetteville, North Carolina, 28301
Phone 910-678-7653