Library Specialist Public Services Support

Position Details

Position Information

Position Title Library Specialist Public Services Support Classification Title Classified Position Number B66PD Grade Level 15 Starting Wage/Salary $23.01 - $23.47/hr plus exceptional benefits. Wage placement is dependent on qualification and pay equity. Close Date 07/19/2026 Open Until Filled No Open Until Filled Notes Position Type/Employee Class Classified Faculty Status Not applicable FTE 1.0 Contract Months 12.0 Overtime Eligible Non-Exempt Location Bend Hybrid Remote Work Eligible? No Exceptional COCC Benefits Summary

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Primary Purpose

The Library Specialist - Public Services Support is responsible for the daily maintenance and circulation of the Library's Technology Lending program. Provides daily support for Circulation, serves as main liaison for the library's delivery services to all branch campuses, and supports Reference services. Based on needs, is responsible for the library's open or closing business hours, including weekends and evenings.

Essential Duties and Responsibilities

Technology Lending & Circulation Support

• Provides primary support and maintenance for the Library Technology Lending Program, in coordination with the Systems & Discovery Librarian. Makes recommendations for purchases and provides daily troubleshooting for the circulating technology equipment.
• Provides front desk customer service and backup support for Circulation.
• Works closely with the Head of Access Services assisting in hiring, training, and overall oversight of Work Study and Irregular Wage library staff.
• Processes additions to Course Reserves collection and communicates with faculty accordingly.
• In collaboration with the Head of Library Access Services and the Instruction & Outreach Librarian, provides support to our branch campuses in Redmond, Prineville, and Madras. This includes facilitation of delivery services to branch campuses and circulation support for branch campus staff.
• Supports the maintenance and creation of community patron accounts using Banner and the library's Integrated Library System (ILS).
• Creates patron fines reports and assists with fines processing.
• Assists in shelving and collection maintenance projects, as needed.
• Maintains confidentiality of all patron records and transactions.
• Provides appropriate support in the absence of the Head of Library Access Services.
• Provides backup support for Interlibrary Loan (ILL) in the absence of Library Specialist-Interlibrary Loan.

Operational & Reference Desk support

• Provides public services support during hours when there are few other library staff in the Barber Library. When needed, ensures that the library facility is ready for opening or closing following appropriate procedures and policies. Reports service needs and communicates with the Head of Library Access Services on issues related to building access and use.
• Provides reference and research assistance at the circulation desk. Refers complex requests to appropriate librarian.
• Assists patrons using the Library's workstations, which can include basic software questions (primarily Microsoft Office and other standard software). Supports basic troubleshooting for printing, scanning, microfilm use, wi-fi connectivity and other technology-related issues on the Library's workstations.

General Duties

• Participates in department meetings and trainings.
• Performs other essential duties as they pertain to the overall objective of the position.

Department Specific Knowledge, Skills, and Abilities

Individuals must possess these knowledge, skills and abilities or demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The incumbent is expected to follow College work rules and policies.

• Possess excellent working skills with technology equipment.
• Ability to learn and develop expertise in using specialized library software programs (e.g., Alma ILS, Banner, etc.) for library circulation, fiscal transactions, reporting, or other purposes.
• Possess excellent organizational skills with attention to detail.
• Possess excellent interpersonal and communication skills.
• Possess a strong commitment to delivering exceptional service in support of the College's and Library's curriculum, values and goals.
• Possess excellent customer service skills.
• Ability to interpret library policies daily for patrons in regards to all aspects of public services, including but not limited to fines, lost materials, access to library materials and services, and library privileges.
• Ability to provide daily research support to patrons by evaluating the appropriateness of different library sources for their needs.
• Ability to use scanners, printers, microform machines and media hardware. Must be able to handle basic troubleshooting and problem solving.
• Have solid knowledge of standard Microsoft Office applications such as Word, Excel, and campus email systems.
• Ability to work independently.
• Ability to work as a team member within the department and support the needs of other library staff.
• Ability to work cooperatively with and contribute to a diverse workplace through ideas or experience.
• Ability and flexibility to deal with a work environment characterized by frequent interruptions, varying levels of noise, and a high volume of verbal and written interaction with co-workers and the public.
• Ability to accommodate a flexible work schedule, including evenings and weekends.

Ergonomic Requirements

Work hours will include evening and weekend hours. While a regular schedule will be established, working hours will also include occasional planned exceptions (e.g., library event programming) and unplanned exceptions (e.g., covering when other staff call in sick).

Work is performed in an office environment. Computer screen is used at least 80 percent of the time. Must be able to kneel and stoop less than five percent of the time. The employee is regularly required use hands and fingers, handle or feel objects, tools or controls, reach with hands and arms and requires near visual acuity to write, read written materials and computer screens, and sufficient hearing and speech ability for ordinary telephonic conversations. Physical movements involve guiding, feeding materials into proper position. Lifting objects vary daily, ranging up to 20lbs. All individuals are required to be able to perform the essential functions with or without reasonable accommodation.

Minimum Requirements

Education

• Associates degree or equivalent college-level coursework

Experience

• One year of customer service experience providing direct, frontline support to customers or patrons.

Equivalency Statement

The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify under equivalency by responding to the supplemental question presented during the application process.

Preferred Qualifications

• Associates degree in Computer and/or Information technology, or in any other related field.
• Previous work in library circulation and/or library public services.
• One year of customer service experience specifically with technology troubleshooting and/or support.

EEO Statement

The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at 541.383.7216 or the Vice President for Student Affairs at 541.383.7211.

This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.

In support of COCC's EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • What is your highest level of education?

• No High School Diploma or GED

• High School Diploma or GED

• Professional Certification or License (not a degree)

• Associates Degree

• Bachelor's Degree in Progress

• Bachelor's Degree

• Master's Degree in Progress

• Master's Degree

• Ph.D in Progress

• Ph.D

• Ed.D in Progress

• Ed.D

• J.D.

• M.D

• Other Doctorate Level Degree

• • Please describe how you meet the minimum requirement of one year of customer service experience providing direct, front line support to customers or patrons.

(Open Ended Question)

• • We recognize the value of skills, knowledge, and experience gained outside of formal education and paid employment. Applicants who do not meet minimum education and/or experience requirements but possess other qualifications or experience they feel are equivalent are encouraged to apply. Check the applicable box(es) below and explain in the next question why your education/experience should be considered equivalent. All applications are reviewed by a member of our Human Resources team. You will not be automatically eliminated by our recruitment software based on the box or boxes you check, as we are committed to a fair and thorough evaluation process.

• I meet all minimum requirements (education and experience) listed for this position.

• I do not meet the minimum education degree requirement(s).

• My degree is not in the required stated area(s).

• I have less than the minimum years' experience in the area(s) required.

• • As a follow up to the previous question, explain how your education/experience should be considered equivalent to the minimum requirements. If you feel you meet all the stated minimum requirements, please put N/A. All applications are reviewed by a member of our Human Resources team. You will not be automatically eliminated by our recruitment software based on your response, as we are committed to a fair and thorough evaluation process.

(Open Ended Question)

• In support of COCC's commitment to diversity, equity, and inclusion, bilingual fluency in English and another language is considered a plus: Please list any languages other than English in which you are fluent (read and write).

(Open Ended Question)

• • Are you a U.S. military veteran? COCC provides qualifying veterans and disabled veterans with preference in employment. To receive veterans' preference in this recruitment process, you must upload either your DD214 and 215 (215 if applicable) or your certification that you expect to be honorably discharged from the military within 120 days. You will have the opportunity to upload the document(s) in the next step of this application process. If you have questions about what document(s) to provide, email MyHR@cocc.edu.

• Yes, I am a veteran.

• No, I am not a veteran.

• If you have identified yourself as a qualified veteran or disabled veteran by submitting your DD214 and DD215 (if applicable) form(s) as proof of veteran status, please describe any transferable skills earned during your military service that you feel relate to the requirements/preferences of this position.

(Open Ended Question)

• • COCC employees must work and reside in the state of Oregon. Are you currently residing in, or willing to relocate to, the state of Oregon by the start date of this position?

• Yes, I currently reside in or will reside in the state of Oregon by the start date of this position.

• No.

• • The College CANNOT provide support or sponsorship of any type for visa applications and related paperwork for employment purposes. To be considered, applicants must already be authorized to begin work in the United States, be able to arrive in the country, and maintain work eligibility without the College's sponsorship or support. Are you currently, or will you be, authorized to begin work in the United States, able to arrive, and able to maintain work eligibility without the College's sponsorship or support by the position's start date?

• Yes, I am already or will be authorized to begin work in the United States, able to arrive, and able to maintain work eligibility without the College's sponsorship or support by the position's start date.

• No.

• • Background checks are required for all employees of COCC. Should an offer of employment be made and accepted by you, you will receive an email from COCC / HireRight Screening requesting your consent and basic information to complete the check. The offer of employment will be conditional upon satisfactory completion of the criminal background check. Confirmed findings on a criminal background check will not automatically disqualify you from being hired into a position. Results are evaluated on a case-by-case basis, considering the job responsibilities and other risk factors. Additional information regarding COCC's criminal history check policy can be found online in the General Procedures Manual, Section HR-4-0. Please indicate here if you will provide consent to the criminal history check when requested by the College.

• Yes, I will provide my consent when requested.

• No, I will not provide my consent when requested.

Required Documents

Required Documents

• Resume/Vitae
• Cover Letter
• College Transcript 1 (unofficial)

Optional Documents

• US Military DD 214