Job Description - Library Services Specialist - Information Services (260000LV)Library Services Specialist - Information Services - (260000LV)The University of Maryland, Baltimore (UMB) Health Sciences and Human Services Library (HSHSL) has an exciting opportunity for a Library Services Specialist.The Specialist provides high-quality reference and research support in person, by phone, and via email and chat service for the UMB Health Sciences and Human Services Library (HSHSL). This position provides HSHSL users with information and guidance in finding and retrieving library information resources. The Library Services Specialist answers questions and provides one-on-one instruction to users in conducting library research; searching online databases; and using technologies, tools and strategies to create, seek, use, and manage information. The person in this position contributes to HSHSL communications, including developing, writing, and delivering clear, engaging messaging that promotes HSHSL services, resources, and events across multiple platforms including print and social media. The Library Services Specialist reports to the Head of Information Services.ScheduleThe work schedule for this position is Tuesday – Saturday.The HSHSL is one of the largest health sciences libraries in the United States, both in terms of physical space and collection size. With a record of innovative services and programs, the HSHSL has been a leader both regionally and nationally in health sciences librarianship and education. The HSHSL employs 56 full-time employees, including 25 faculty librarians. Opened in 1998, the library serves as a hub for collaboration and learning on the UMB campus. Since 1983, the HSHSL has been the home of the Network of the National Library of Medicine (NNLM), Region 1 and is the current location of the NNLM Web Services Office.The HSHSL serves the schools of dentistry, graduate studies, medicine, nursing, pharmacy, and social work, and is open to other campus students including those from the school of law. The library supports approximately 6,700 students in six nationally ranked professional schools and interdisciplinary graduate studies programs.UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development, along with additional exciting perks that employees can take advantage of. This position participates in a retirement program, effective on your date of hire. Non-exempt regular staff receive a generous PAID leave package that starts with 11 days of vacation accrued per year, 15 paid holidays, 3 personal leave, unlimited accrual of sick time, and time for community service; comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job).UMB is a public university and constituent institution of the University System of Maryland. All employees are expected to work primarily physically within the State of Maryland.Primary DutiesResponds to HSHSL user information needs using online systems and information seeking skills to evaluate and locate the most appropriate library information resources.Searches for and retrieves materials.Educates and guides face-to-face and remote HSHSL users with varying levels of proficiency in the use of technologies, tools, and strategies to create, seek, use, or manage information.Creates clear, engaging communications to promote HSHSL collections, services, and events through social media, newsletters, and other outreach materials; contributes content ideas and participates actively on the HSHSL Communications Team.Assists with maintenance of HSHSL information resources, including information discovery tools, guides, and related library resources.Collects, reports, and assists with analyzing data on collections, usage, service transactions, and customer needs. Generates specialized reports and notices using data collected.Performs routine library duties, including shelving, organizing materials, and maintaining public service areas.Upon request, provides input regarding selection, retention, maintenance, and evaluation of all types of library information resources or services.Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties as assigned. Specific duties and responsibilities may vary based upon departmental needs.QualificationsExperience: One year of experience directly related to the primary duties of the position.Preferred Experience: Experience providing reference and research support at a library service desk. Experience working with library systems and processes. Experience developing or contributing to communications efforts, including writing for newsletters, blogs, social media, or similar platforms.Other: Exceptions for qualifications established by law; additional related experience and formal education may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.Knowledge, Skills, and AbilitiesKnowledge of basic principles of quality customer service, teamwork, and conflict resolution.Ability to work independently and exercise initiative in applying rules, procedures, and instructions.Advanced skill in written and verbal communication, including the ability to synthesize information and create compelling messaging.Experience and proficiency with searching online databases.Excellent technical and computing skills.Ability to apply best practices for developing, maintaining, and using collections of digital information, including course reserves.Skill in analysis and problem solving.Skill in coordinating projects requiring attention to accuracy and detail.Required Knowledge, Skills, and AbilitiesHiring Range: $48,138 - $55,609.76 per year, pre-probation (Commensurate with education and experience)UMB is committed to cultivating a diverse and inclusive workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, ancestry or national origin, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, genetic information, physical or mental disability, marital status, protected veteran's status, or any other legally protected classification.If you anticipate needing a reasonable accommodation for a disability under the Americans With Disabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request. You may also contact leave_and_accom@umaryland.edu. Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.The University of Maryland, Baltimore prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. Read the UMB Notice of Non-Discrimination for more information.The University of Maryland, Baltimore is an Equal Opportunity/Affirmative Action Employer. Minorities, women, protected veterans and individuals with disabilities are encouraged to apply.#J-18808-Ljbffr