Library Service Clerk - East Branch

Library Service Clerk - East Branch

Salary

$15.16 Hourly

Location

Brown County Library East Branch, 2255 Main Street, Green Bay, WI 54302, WI

Job Type

Part-time

Job Number

202600156

Department

Library

Opening Date

07/23/2026

Closing Date

8/5/2026 11:59 PM Central

• Description
• Benefits
• Questions

Job Summary

All applicants MUST submit BOTH a cover letter and a resume to be considered.

Library Clerks work with library customers and materials throughout the circulation process: from checking out items to customers, to ensuring materials are returned neat and orderly to their location. Responsibilities also include assisting customers with basic circulation related duties as well as supporting the day to day operation of the branch or department. Clerks work under the general supervision of Library Service Associates, Librarians, and Managers to perform tasks essential to the day-to-day operations of the Library.

Typical Schedule:

Tuesdays: 2:00 pm - 6:00 pm

Wednesdays: 2:00 pm - 6:00 pm

Thursdays: 1:30 pm - 5:15 pm

Fridays: 1:30 pm - 5:15 pm

Saturdays: 11:45 am - 4:15 pm

Essential Duties

1. Perform general circulation and customer service functions.

• Greet customers in friendly and professional manner
• Check in and out library materials accurately and efficiently
• Prepare and process delivery among library locations
• Process holds, includes placing holds, receiving holds, making holds available for pickup
• Use the Library catalog or circulation system to search for items
• Receive and process payments
• Register users, process new library card applications accurately, and activate new cards
• Answer basic customer questions
• Refer advanced customer questions to other staff as appropriate
• Provide assistance with computers
• Assist customers in finding specific items on shelves

2. Maintain the order and neatness of collections throughout the Library

• Re-shelve library materials to the proper locations and shift as necessary
• Ensure that materials are in the correct order on the shelves (Shelf Reading)
• Maintain attractiveness of the Library by picking up materials from seating areas, straightening shelves and filling displays
• Perform basic cleaning and repair of library materials

3. Assist library staff with other branch or department functions

• Assist with development, implementation, and execution of library programs under the guidance of a Library Service Associate, Librarian, and/or Manager
• Promote library programs, resources, and services to customers
• Search for library materials as instructed
• Perform duties related to library opening and closing
• Reports customer behavior issues to associate level staff or higher
• Attend and participate in staff and departmental meetings, as well as training sessions
• Perform other related duties as needed or assigned

Minimum Qualifications Required

Education and Experience

High School Diploma or equivalent

Knowledge, Skills & Abilities

• Effectively administer Brown County Library policies and procedures
• Demonstrate strong verbal and written communication skills
• Perform accurate cash handling
• Sort efficiently in alphabetic or numeric order, and develop a working understanding of the methods for arranging library materials
• Re-shelve returned materials quickly and correctly, achieving an average rate of speed of at least 75 items re-shelved per hour and an average accuracy rate of 97%
• Represent the Library in a responsible, professional, and trustworthy manner
• Establish and maintain cooperative and courteous working relationships with staff and a diverse customer base
• Effectively use excellent customer service and communication skills when interacting with co-workers and customers
• Remain calm during stressful situations
• Work independently with minimal supervision
• Appropriately multitask and prioritize
• Work efficiently while paying close attention to detail
• Follow detailed verbal and written instructions
• Perform repetitive, routine procedures
• Meet the flexible scheduling needs of the Library
• Adapt to changes in the work environment
• Demonstrate basic computer skills, including keyboarding, word processing, and email
• Effectively use library and general office equipment, including but not limited to computer, library specific software programs and databases, self-check station, Automated Materials Handling system, printer, photocopier, telephone and cash drawer

Brown County is an E-Verify employer. Click the links below for more information.

https://www.browncountywi.gov/i/f/files/Human-Resources/E-Verify%20Participation%20Poster(1).pdf

https://www.browncountywi.gov/i/f/files/Human-Resources/IER%20Right%20to%20Work%20Poster.pdf

Insurance

The Library participates in group insurance programs for health, dental, vision and life insurance offered by Brown County for regular employees who work 50% or more (at least 18.75 hours per week). For more information about Brown County insurance plans, visit http://www.co.brown.wi.us/departments/page_1d4c69662a1f/?department=3b872a670a4d&subdepartment=e349c7dd08ad.

Employee Leave

Regular employees of the Brown County Library may be eligible for a variety of employee leave benefits, including: vacation, holidays, personal leave, casual leave, short-term and long-term disability leave, funeral leave, jury duty, and other leaves of absence.

Retirement

Brown County and the Brown County Library participate in the Wisconsin Retirement System (WRS) which helps provide for financial security during retirement. Monthly annuity payments at retirement are calculated using years of creditable service, average earnings (based on three highest years of earnings), formula factors, age at retirement and selected annuity option or a money purchase option. Eligibility is based on authorized hours per week.

Flexible Spending Account

The Flexible Spending Account saves money by allowing the employee to pay for certain insurance premiums, medical related expenses, and dependent care expenses on a pre-tax basis. All employees are eligible to participate.

Deferred Compensation

Deferred Compensation allows employees to set aside pre-tax earnings toward retirement. All the earnings will accrue tax-free until such time as the assets are withdrawn, generally at retirement. All employees are eligible to participate.

Employee Assistance Program

Brown County has an Employee Assistance Program (EAP). The services offered are a benefit provided by Brown County at no cost to all employees and their immediate family members to help deal with lifes stresses.

Wellness Program

The Wellness Program promotes health and wellness of all employees, retirees, and their families by providing many services and benefits such as: fitness facility reimbursement, learning seminars, on-site nursing services, ongoing wellness activities, weight loss programs at work, exercise classes, etc.

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Employer Brown County

Address P O Box 23600

Green Bay, Wisconsin, 54305

Phone 920-448-4071

Website http://www.browncountywi.gov