Library Assistant II

Library Assistant II

Salary

$21.01 - $35.20 Hourly

Location

City of Norfolk, Norfolk, VA

Job Type

Intermittent Temporary

Job Number

14181

Department

Library

Opening Date

06/17/2026

Closing Date

6/28/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

The City of Norfolks Department of Libraries is currently seeking a Library Assistant II for its Mary D. Pretlow Anchor Branch Library team. The Library Assistant II PT position assists with general library duties such as performing circulation activities of checking in and out materials, reserving material requests, registering new patrons, coordinating interlibrary loans. Provides customer service with assisting with computer and printing. Performing general reference duties of searching of databases and other resources to retrieve information and recommend reading materials. The Library Assistant II will assist with library programming.

The Norfolk Public Library offers equal opportunity access to information, high quality book and multimedia materials, programs, exhibits, online resources, and technology to meet the needs of our diverse community for life-long learning, cultural enrichment, and intellectual stimulation. To fulfill its mission, the library employs a knowledgeable, well-trained staff committed to excellent service and civility.

Department Hiring Salary: $21 hourly

Essential Functions

Essential functions include but are not limited to:

• Front line customer service at the public circulation desk; assisting patrons with library inquiries concerning library and community services
• Understands verbal and written instructions and uses effective communication skills with coworkers and library patrons.
• Assists patrons with all library resources and technology.
• Provides resource retrieval and reader's advisory services to library users.
• Assists with programs and events in the library and may be called upon for outreach efforts.
• Performs circulation duties of checking materials in and out, reserving materials requests, registering new patrons, coordinating interlibrary loans, collecting fines or fees, responding to correspondence.
• Performs administrative duties by preparing statistical reports, ordering supplies, opening mail, distributing library materials.
• Assists with library displays and handouts.
• Performs other assigned duties as required and requested by supervisors.

Education/Experience

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

One year of experience in library or related customer service work.

Demonstrated level of competency with regard to computer use is required.

Additional Information & Requirements

Work Hours: 20 hours work week; varied, to include evening, weekends, and rotating schedules.

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee
• Yes - I am a previous City of Norfolk Employee
• No - I am not a previous or current City of Norfolk employee

03

Please select the highest level of education you have completed.

• Less than High School Diploma/GED
• High School Diploma/GED
• Some College (6 months or more)
• Vocational/Technical Degree
• Associates Degree
• Bachelors Degree
• Masters Degree or higher

04

How many years of library experience do you possess, including unpaid and volunteer experience?

• No Experience
• Less than 1 year
• 1-3 years
• 3-5 years
• 5-7 years
• 7+ years

05

How many years of customer service experience do you possess, including unpaid and volunteer experience?

• No experience
• Less than 1 year
• 1-3 years
• 3-5 years
• More than 5 years

06

This position requires a proficient level of computer skills. Please select the response that best describes your computer skill level, including using Microsoft Office, such as Word, Excel, and PowerPoint.

• I do not have any experience with Microsoft Office.
• I have a beginner level of experience using computers on a random basis and require further training.
• I have a proficient level of experience using computers on a regular basis and can assist others with the use of a computer.
• I have an advanced level of experience using computers on a daily basis and can train others on new software.

07

This position requires the ability to work nights and weekends. Are you able and willing to accept this scheduling requirement?

• Yes
• No

08

Do you possess a current valid drivers license or reliable transportation?

• Yes
• No

09

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

10

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran
• I am a Veteran
• I am a Disabled Veteran

Required Question

Employer City of Norfolk