Library Assistant II

Library Assistant II

Salary

$19.76 Hourly

Location

Mebane Library 101 South First Street, Mebane, Alamance County, NC

Job Type

Full-time

Job Number

202500314

Department

Library

Opening Date

06/25/2026

Closing Date

7/6/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Job Purpose

Within this role, the candidate will promote ACPL's values and mission while following established policies and procedures. The purpose of this position is to serve the informational, reference, and reading needs of library patrons of all ages at ACPL and will be expected to perform any and all routine tasks necessary to the operation of the library system. This position is full-time, 40 hours per week, and a benefited position. While most hours are Monday - Friday, one weekend a month and one evening a week are required.

The best candidate will possess a strong commitment to providing customer-focused service for a positive library experience and to relate tactfully and courteously with a wide range of diverse patrons and community members.

Responsibilities

• Promote ACPL's values and mission.
• Follow and enforce established library policies and procedures.
• Assist with maintaining and weeding library collections.
• Create promotional material for programs and services offered by the department.
• Assist patrons through reference interactions, reader advisory inquires and in the use of technology, downloadable and online resources.
• Troubleshoot minor technology related issues, keeping management aware of issue.
• Maintains knowledge of current trends and practices of adult services and public libraries in general by attending webinars, workshops, conferences and through professional reading.
• Make new library cards for patrons.
• Check materials in and out on patron accounts, empty book returns.
• Assist patrons with the Self Check out.
• Answer phones and route calls to appropriate staff.
• Create original and eye-catching displays.
• Maintain library collection with emphasis on damage and repairs.
• Assist with opening and closing the library.
• Plans, prepares and presents programs and activities to groups of children under the guidance of the Children's Services Team Lead and may be called upon to assist with other programming.
• During a storytelling program, read stories aloud with appropriate expression/inflection, sing songs and use props.
• Actively engages the public during community programs.
• Possess a willingness to learn about local community happenings and current trends in libraries.
• Experience working with children in a formal setting is required.
• Other duties as assigned.

Qualifications

• Associates degree and previous library experience required.
• One year of customer service experience required.
• Flexibility in scheduling is required

Preferred Qualifications

• Bilingual (Spanish) is preferred

Skills & Abilities

• Strong customer service orientation with the ability to provide respectful, equitable assistance to patrons of all backgrounds.
• Excellent oral and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, email, internet searching, and social media platforms.
• Ability to learn and apply library-specific technology, including ILS systems and electronic resources.
• Creativity in program planning, display design, and patron engagement.
• Strong problem-solving skills, sound judgment, and accountability.
• Ability to work independently and collaboratively within a team environment.

Physical Requirements

• Ability to stand and walk for extended periods; bend, reach, squat, and lift up to 40 lbs.
• Ability to push/pull loaded book carts and access materials on high and low shelves.
• Ability to effectively communicate with patrons and staff in a busy environment

Key Professional Attributes

• Reliability and consistent follow-through
• Ethical conduct and confidentiality
• Strong time management and organizational skills
• Adaptability and willingness to learn
• Commitment to creating a safe and welcoming library environment

Health Insurance - Full-time employees are eligible for medical/health (Cigna Insurance) benefits upon the 1st of the month following 30 days of employment.

Alamance County Government currently offers three plans of medical/pharmacy benefit options including 2 Standard PPO plans and a High-Deductible Health Plan with HSA.

Dental Benefit - Alamance County offers one dental insurance (Delta Dental) plan for FT employees at no cost. The plan, if elected, would be effective the first of the month following 30 days of FT employment.

Vision Insurance - A voluntary vision program (Superior Vision) is available to FT employees. The current PPO style plan allows employees to seek treatment and hardware from any vision care provider of their choice. The plan, if elected, would be effective the first of the month following 30 days of FT employment. Coverage must be elected within your first 30 days of FT employment or upon a qualifying event.

Voluntary Benefits: Alamance County Government provides a variety of voluntary health related benefits (Voya) to allow employees to purchase protection from what life may bring. A sampling of voluntary benefits includes Flexible Spending Accounts with dependent care opportunities, Health Saving Account with an employer contribution, Short Term Disability, Long Term Disability, Cancer Protection Plan, Group Critical Care Insurance and more.

Life Insurance - Basic term life insurance is the amount of one times the annual salary (no greater than $70,000) is provided for all FT employees. Additional coverage is available for purchase through payroll deductions for employee and eligible dependents.

Retirement Benefits - Membership in the NC Local Government Employees Retirement System (NCLGERS) is a requirement for all full-time and regular part-time employees (working more than 1,000 hours annually). Employees contribute six percent (6%) of their annual compensation before it is taxed.

Time Off Accruals:

Vacation Time - Annual Leave is accrued based on years of service. Employees can accrue from 10-25 days per year.

Sick Time - All County full time employees earn 12 days of sick leave per year.

County Observed Holidays - Alamance County will observe the State of North Carolina Holiday Schedule.

Wellness Benefits & Programming:

Employee Assistance Program: There are times when everyone needs a little help or advice. The confidential Employee Assistance Program (EAP) through a local provider can help you with things like stress, anxiety, depression, chemical dependency, relationship issues, legal issues, parenting questions, financial counseling and dependent care resources. Best of all its free for County employees and available for your household to utilize. Utilization of the EAP is completely confidential and participation isnt recorded.

Help is available 24/7/365 by telephone.

Alamance County Employee Health Center: Available to employees and spouses who are covered under the Alamance County Insurance Plan and their covered dependents, 18 years of age and older. Retired employees under age 65 are also eligible to use the health center. Depending on insurance coverage elected, care at the clinic ranges from free to a fair market value cost.

Services Available:

Treatment of injuries or illnesses such as flu, sinus Infection, pink eye, sprains, strains or fever.

Monitor chronic conditions (Diabetes, Hypertension, Hyperlipidemia, Health Disease, Asthma, etc...)

Assistance with finding a Primary Care Provider

Health Education and Counseling

Triage and referrals to specialists when appropriate.

Alamance County provides a variety of additional benefits including bereavement pay, Paid Parental Leave, Wellness Leave to focus on work-life balance initiatives, Volunteer Time Off (paid time) opportunities to be a part of the Alamance Community, to opportunities for professional certification pay.

Employee Fitness Center:

Alamance County encourages all employees to maintain a healthy lifestyle both at home and at work. In support of this philosophy an Employee Fitness Center is available for all County employees to use at their convenience during non-work hours and is open 6:00 AM to 9:00 PM Monday-Sunday. This center includes weight training equipment, cardio equipment, a small aerobics room along with restrooms, changing room and lockers.

01

I understand that all answers to these supplemental questions must be verifiable in the Educational History and Work History sections of the application. Failure to provide sufficient information in these sections may result in my disqualification from the hiring process.

• Yes
• No

02

Educational Background (copies of any education documents listed on your application will be required upon hire): Mark the highest level of education you have completed.

• High School Diploma or GED
• Some College
• Associate Degree
• Bachelors Degree
• Advanced Degree
• None of the above

03

If you have a college degree, what was your major area of study? Enter N/A if this does not apply.

04

How many years of experience do you have in a library?

• No experience
• Less than one year of experience
• One to two years of experience
• More than three years of experience

05

How many years of experience do you have in customer service?

• No experience
• Less than one year of experience
• One to two years of experience
• More than two years of experience

06

Please explain your experience in customer service. Verify any information below is also included in your "Employment History" section of your application. Enter N/A if this does not apply.

07

Are you able to speak and communicate effectively in Spanish?

• Yes
• No

08

I understand that if I am selected for this position, I will be required to work a flexible schedule that may include evenings and weekends.

• Yes
• No

Required Question

Employer Alamance County Government

Address 124 West Elm Street

Graham, North Carolina, 27253

Phone 336-570-4028

Website http://www.alamance-nc.com