Library Assistant - Access Services

Library Assistant - Independence Regional

Charlotte Mecklenburg Library

"Follow your calling, Find your career"

Please apply by 7/29/26

Pay rate: $20.00 - $25.68

Charlotte Mecklenburg Library is one of America's leading urban public libraries, serving one of the country's great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville - all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.

Position Summary

The Full-time Library Assistant delivers a high level of quality library services ensuring the provision of value-added experiences for all customers and performs routine tasks in support of the library.

Location:

Independence Regional Library

6000 Conference Dr

Charlotte, NC 28212

Schedule: Full Time Benefit Eligible,

Will be 40 hours per week

Mondays 11:00am - 8:00pm

Tuesdays - Thursdays, Alternating Fridays and Saturdays 8:00am - 5:00pm

Fridays and Saturdays (alternate weekly) 8:00am - 5:00pm

Essential Functions

Promote the library's collection and services

Perform circulation activities

Provide service desk coverage

Provide materials to appropriate bins for transfer

Provides research assistance to customers

Utilize integrated library systems software

Assisting customers at several service points

Training and assisting customers on various library policies, procedures, and processes

Collaborating with Librarians to deliver programming and outreach services

Assisting with volunteer management

Perform shelving and weeding duties

Minimum Qualifications

Experience: Minimum of one year of customer service experience including library or retail.

Education: High School diploma or equivalent

Combination of relevant education and relevant experience accepted? Yes

Preferred Qualifications

Experience working with teens/young adultsKnowledge of integrated library systems software (IE: Polaris)

Bilingual

Knowledge, Skills and Abilities

Knowledge of

Alpha-numeric sorting systems

Various library systems

Telephone etiquette

Skills

Technology adeptness

Excellent interpersonal and customer service skills

Excellent time management skills with attention to detail

Abilities

Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures

Communication: Clearly conveying information to individuals or groups

Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships

Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise

Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence

Computer Skills

Proficient in various computer applications including Microsoft Office Suite

Some knowledge of Library software systems

Work Environment

Works in an office setting with moderate noise

Will work in a setting with children and teens from neighboring schools and program attendees

Schedules will include some nights and weekends

Selection

This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations. No

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.