Liability Claims Specialist

Who We Are

Through a partnership-based approach, Coterie helps insurance professionals unlock untapped revenue in the small commercial space. With an innovative quoting platform that delivers accurate pricing and bindable quotes in less than one minute, Coterie makes small business insurance effortless. We are on a mission to build and foster a world-class team to bring speed, simplicity, and service to commercial insurance. We value integrity, humility, passion, and intelligence. If you want to push yourself, promote social good, and reshape a $200B market, were excited to talk to you.

Job Description: Liability Claims Specialist

Coterie is evolving its claims experience, and we need an experienced Liability Claims Specialist. Youll be working closely with our Claims Leadership Team, assisting internal and external stakeholders. If you are a go-getter who has a passion for commercial property and casualty claims and want to change the insurance industry, we want to talk to you.

Core Hours Needed

• Monday-Friday, 8:00am-5:00pm in your US time zone

Responsibilities:

• Develop and implement strategy to resolve Commercial Property and Casualty General Liability, Property and Professional Liability claims of moderate level of severity and complexity, but may be required to handle volume.
• Coordinate and collaborate with cross-functional Coterie team members on process, product, project, insurance, and other global enterprise initiatives.
• Investigate claims and review the insureds and claimants materials, documents, reports, etc.
• Identify and assess coverage issues, draft coverage position letters, and retain coverage counsel when necessary, as well as review coverage counsels opinion letters and analysis.
• Develop and implement strategy relative to coverage issues which correlate with the overall strategy of matters entrusted to the handlers care.
• Analyze coverage and damages for purposes of estimating, assessing, and recommending reserves.
• Maintain a diary of all claims post-reserves in a timely fashion and expeditiously respond to claims inquiries from insured counsel, underwriters, brokers, and senior management.
• Negotiate resolution of claims.
• Assist in the development, shaping adherence to, and execution of best practices.
• Maintain vendors list for field investigators, appraisers, experts, fraud investigators, and CAT alerts.
• Maintain contact and oversight with the TPA claim staff.
• Work with underwriting on appetite selection, form development.
• Identify and review of each jurisdictions applicable statutes, rules, and case law.
• Analyze and direct initial risk transfer, salvage, action, additional insured issues, and contractual indemnity issues to ensure equitable contribution across all claim stakeholders.
• Retain counsel when necessary and direct counsel in accordance with resolution strategy.
• Prepare and present written, oral reports to senior management setting forth all issues influencing evaluation and recommending reserves.
• Travel to and from locations within the United States to attend mediations, trials, and other proceedings relevant to the resolution of the matter. (Expected travel <5-10)

Requirements:

• Ability to work regular work hours, Monday-Friday, 8:00am-5:00pm in your time zone. Additional off hours may be needed pending business needs.
• 5-7 years of work experience at an insurance company and/or insurance claims loss adjustment service provider resolving property and casualty claims.
• Considerable working knowledge of the insurance industry and insurance claims operations, particularly around commercial property and casualty claims, policy construction, ISO Commercial BOP forms.
• Proper adjuster licensing in all applicable states.
• Legal concepts and processes knowledge base.
• Exceptional communication, written and verbal, influencing, evaluation, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal and external peers and other professionals across organizational lines.
• Strong time management and organizational skills.
• Ability to take part in active strategic discussions.
• Excellent collaboration skills, self-motivated, and willing to take initiative.
• Able to understand and synthesize day-to-day work within the team into trends, themes, successes, and opportunities over periods of time.
• Strong negotiation and persuasion abilities.
• Exceptional interpersonal and client service skills.
• Detail-oriented and superior organizational skills.
• Team player with the ability to collaborate with others.
• Ability to work independently with support in a fast-paced evolving environment.
• Hands-on experience and strong aptitude with Microsoft Office.

What Will Make You Stand Out:

• College degree preferred.
• Previous experience supporting a business through explosive growth.
• Quality Assurance, QA, Continuous Process Improvement, CPI, User Experience, UX/UI Design Thinking, Lean Agile, Project Management, PM, and/or Product Owner, PO experience.
• AIC and PTC designations a plus.

Our Interview Process:

Our hiring process generally consists of 4 phases. The goal is to provide an opportunity for us to learn more about our candidates while allowing them to get to know us as well.

• Phase 1: Qualified candidates will first meet with a member of our People Operations team for a phone interview. This discussion is a high-level conversation to understand more about your background and interests and for us to share more about Coterie and the position.
• Phase 2: Selected candidates will be invited to meet with our Hiring Manager for a 2nd interview via Teams video. This interview is designed to be more detail-oriented and allows you to learn more about the role and expected to be 30 minutes in length.
• Phase 3: Top candidates will be invited to participate in our project and team interview phase. This phase will include an experiential exercise provided in advance followed by a one-hour panel interview with claims leadership team.
• Phase 4: Final candidates will then receive an invite to meet with a member of our senior leadership team. This interview will be focused on core values and culture and is expected to be 30 minutes in length.

Whats in it for You:

Coterie has excellent benefits for all full-time employees. We offer the following:

• 100% remote work
• Health insurance through Aetna, we pay 100% of premiums
• Dental and vision insurance through Guardian, we pay 100% of premiums
• Basic life insurance, we pay 100% of premiums
• Access to flexible spending account FSA or health savings account HSA for those using HSA eligible plans
• 401K plan up to 4 match with immediate vest
• Flexible PTO policy offering up to 3 weeks of time off to support onboarding and integration during the first twelve months of employment. After the first year of employment and effective as of the anniversary date, eligibility transitions to up to 4 to 5 weeks of time off annually to recharge and sustain long-term success.
• 12 company-paid holidays each year
• Annual salary estimated between $75,000-$105,000 based on national data. Candidates who meet all the minimum requirements and possess additional relevant experience as outlined in the job description may be considered for a salary above the midpoint of the above range. Salary is based on internal equity, internal salary ranges, market data, ranges, applicants skills, prior relevant experience, degrees, or certifications, etc.

Work Authorization:

At this time, Coterie Insurance is unable to consider candidates who require current or future visa sponsorship. Applicants must have authorization to work in the United States without the need for sponsorship now or in the future. Falsification of an application, including work authorization status, is immediate grounds for dismissal from consideration.