Level I Support Analyst

Level I Support Analyst for Premier National Organization

We are partnering with a nationally recognized industry leader to hire a Level I Support Analyst for an on-site role in the Fargo, North Dakota area. This is a full-time contract position with a solid potential to convert to a direct hire opportunity based on performance and business needs.

This is an excellent opportunity for someone looking to grow their IT career in a supportive environment where training is provided and attitude matters more than certifications. If you are dependable, eager to learn, and ready to build your IT career with a respected national organization, we want to hear from you.

Training will be provided. Prior IT experience or certifications is helpful but not required.

Location: On-Site – Fargo, North Dakota Area

Position Type: Full-Time Contract (Potential for Direct Hire)

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Position Overview

The Level I Support Analyst will provide front-line technical support to end users in a Microsoft-based environment. You will troubleshoot common hardware, software, and connectivity issues while delivering excellent customer service and maintaining professionalism in a fast-paced setting.

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Key Responsibilities

• Provide Level I technical support for desktops, laptops, and mobile devices

• Troubleshoot Microsoft Windows operating system and Microsoft Office issues

• Perform Active Directory password resets and basic account management

• Support Android and Apple mobile devices

• Resolve network connectivity and basic VPN issues

• Document incidents and resolutions in the ticketing system

• Escalate complex issues to higher-level support teams as needed

• Deliver exceptional customer service with patience and professionalism

Qualifications

• Basic understanding of Microsoft Windows environments

• Familiarity with mobile devices (Android and Apple)

• Ability to troubleshoot basic connectivity issues

• Strong communication and customer service skills

• Dependable, punctual, and consistent work ethic

• Positive attitude and willingness to learn

• A positive, team-oriented mindset

• A genuine interest in technology and problem-solving

Preferred but Not Required:

• Prior help desk or IT support experience

• Exposure to Active Directory

• Entry-level IT certifications (CompTIA A+, etc.)

Apply to this position by simply clicking the APPLY button below

Key Responsibilities

• Provide Level I technical support for desktops, laptops, and mobile devices

• Troubleshoot Microsoft Windows operating system and Microsoft Office issues

• Perform Active Directory password resets and basic account management

• Support Android and Apple mobile devices

• Resolve network connectivity and basic VPN issues

• Document incidents and resolutions in the ticketing system

• Escalate complex issues to higher-level support teams as needed

• Deliver exceptional customer service with patience and professionalism