Level 3 Mac Desktop Engineer

This role is ideal for a solution-driven professional who not only supports Mac users at an advanced level but also architects and improves endpoint management systems with a focus on scalability, automation, and security. You will serve as a subject matter expert (SME) for macOS, Jamf Pro, and Microsoft 365 within the enterprise environment, and play a critical role in enhancing the end-user experience through strategic IT initiatives.

Job Summary/Company: Our client is seeking an experienced and proactive Level 3 Mac Desktop Engineer to join our Workplace Technology team. This role is ideal for a solution-driven professional who not only supports Mac users at an advanced level but also architects and improves endpoint management systems with a focus on scalability, automation, and security. You will serve as a subject matter expert (SME) for macOS, Jamf Pro, and Microsoft 365 within the enterprise environment, and play a critical role in enhancing the end-user experience through strategic IT initiatives. This position is hybrid, with 3 days a week onsite.

Responsibilities:

• Strategic Endpoint Management: Lead the development and lifecycle management of Mac endpoints using Jamf Pro, with a focus on automation, standardization, and security compliance.
• Jamf Pro Ownership: Own the architecture, configuration, and enhancement of our Jamf Pro instance. Develop custom policies, profiles, and packages to support business needs.
• Application Packaging & Deployment: Package and maintain applications for deployment via Jamf. Ensure software is up to date, tested, and compliant with organizational standards and licensing requirements.
• Automation & Scripting: Design and implement automation using Bash, Python, or AppleScript to streamline provisioning, patching, and incident resolution workflows.
• Advanced Troubleshooting & Escalation: Act as the final escalation point for complex Mac-related incidents and systemic issues. Perform root cause analysis and long-term resolution planning.
• Security & Compliance: Collaborate with InfoSec to enforce macOS security baselines (e.g., CIS benchmarks) and manage encrypted deployments, device hardening, and compliance reporting via Jamf and other tools.

Qualifications/Background Profile:

• 5+ years of hands-on experience supporting and managing macOS in a medium-to-large enterprise setting.
• Expert-level proficiency with Jamf Pro administration, including advanced policy creation, smart groups, patch management, and extension attributes.
• Strong understanding of macOS system internals, security frameworks, and enterprise deployment models.
• Proficiency in scripting languages (e.g., Bash, Python) and experience automating repetitive IT tasks.
• Familiarity with MDM/APNs, Apple Business Manager, DEP, and VPP.
• In-depth knowledge of Microsoft 365 administration and integration in cross-platform environments.
• Certifications such as Jamf 300+, Apple Certified Support Professional (ACSP), or Certified IT Professional (CompTIA, ITIL) are a strong plus.
• Experience integrating Jamf Pro with identity providers (e.g., CyberArk, Azure AD).

------------------------------------------------------------------

This job is Hybrid Remote.

Pay Range: Hourly $43.00 to $48.00

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

------------------------------------------------------------------

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.