Amazon Web Services (AWS), Analysis Skills, CCNA - Cisco Certified Network Associate, CCNP - Cisco Certified Network Professional, Cellular Telephone, Cloud Computing, Coaching, CompTIA - Computing Technology Industry Association, CompTIA Network+, CompTIA Security+, Computer Security, Copying Machines, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Document Scanners, Driver's License, Equipment Maintenance/Repair, Firewall Administration, Help Desk, Identify Issues, Information Technology & Information Systems, Insurance, Internet Security, Leadership, Maintenance Services, Mentoring, Microsoft Active Directory, Microsoft Hyper-V, Microsoft Product Family, Microsoft Windows Azure, Network Architecture/Engineering, Network Security, Network Topology, Presentation/Verbal Skills, Printers, Problem Solving Skills, Project/Program Management, Reimbursement, Root Cause Analysis, Routing Protocols, Schedule Development, Security Patches, System Migration, Systems Administration/Management, Technical Support, Technical Writing, User Documentation, VLAN (Virtual Local Area Network), VMWare, VMWare Certified Professional (VCP), VPN (Virtual Private Network), Virtualization
**PLEASE READ FULL DESCRIPTION BEFORE APPLYING**
Texas and Louisiana residents ONLY – NO OTHER STATE/COUNTRYwill be considered.
**Applications must contain a current and detailed resume**
**APPLICANTS MUST INCLUDE THEIR CURRENT CITY/STATE OF RESIDENCE ON APPLICATION**
Key responsibilities for the Level 3 IT Print Service Technician are setting up and installing new printers, copiers, scanners, and copier management software at commercial client businesses throughout the Southeast Texas area.
JOB DUTIES:
* The Level 3 IT Technician is the highest tier of technical support within the organization, typically handling the most complex and critical IT issues that cannot be resolved at Tier 1 or Tier 2.
* Must be able to implement design changes, fix bugs, or make infrastructure-level updates.
* Provide routine service and maintenance on printer equipment.
* Troubleshoot and repair print equipment and provide excellent customer service and support.
* Manage schedules and customer emergencies.
* Good verbal communication and excellent customer service skills when talking with customers is required.
* Analytical thinking skills along with problem solving skills are essential.
REQUIREMENTS:
* This job requires a valid Drivers License and reliable transportation.
* At least 3-5 years experience required.
Core Technical Experience
- Years of Service: Usually requires 3-5+ years of hands-on IT support experience.
- Tier Progression: Proven track record of successfully moving through Level 1 and Level 2 helpdesk roles.
- Project Management: Experience leading system migrations, server deployments, or network overhauls.
Top Certifications
- CompTIA: Advanced certs like Network+, Security+, or CySA+ (Cybersecurity Analyst).
- Cisco: CCNA (Cisco Certified Network Associate) or CCNP (Professional) for complex networking.
- Microsoft: Microsoft Certified: Azure Administrator Associate or equivalent modern workplace credentials.
- Cloud & Virtualization: AWS Certified Solutions Architect or VMware Certified Professional (VCP). [1]
Specialized Knowledge
- Enterprise Infrastructure: Mastery of Active Directory, Group Policy, DNS, DHCP, and enterprise-level backups.
- Network Engineering: Deep understanding of routing protocols, VLANs, firewalls, and VPN setups.
- Virtualization: Expertise managing Hyper-V, VMware, or cloud-based server environments.
- Cybersecurity: Ability to detect vulnerabilities, apply security patches, and respond to network breaches.
Soft Skills
- Root-Cause Analysis: Ability to troubleshoot abstract, undocumented, and unique technical glitches.
- Technical Writing: Skill to document complex processes, write training manuals, and map network topologies.
- Mentorship: Willingness to coach, train, and guide Level 1 and Level 2 technicians.
REFERRED BUT NOT REQUIRED:
CompTIA: Advanced certs like Network+, Security+, or CySA+ (Cybersecurity Analyst).
Cisco: CCNA (Cisco Certified Network Associate) or CCNP (Professional) for complex networking.
Microsoft: Microsoft Certified: Azure Administrator Associate or equivalent modern workplace credentials.
Cloud & Virtualization: AWS Certified Solutions Architect or VMware Certified Professional (VCP)
Benefits
.48 cents per mile to be reimbursed for travel and $50 a month cell phone allowance.
401K after 1 yr and health insurance contribution.
**Applicants must include a Detailed Resume and 3 Professional References, along with the application.
** Applicants must complete Criteria Corp Assessments immediately after phone interview, in order to be considered.
** Professional References must be submitted immediately following phone interview.
**Applicants must submit to and pass a drug screen and background check, prior to hire in.
** Applicants MUST be a CURRENT Texas or Louisiana resident at time of application and hire in.
**Applicants must have a valid Driver's License and Social Security Card.