Administrative Skills, Auditing, Desktop PC, Ethernet Cable, Hardware Administration, Help Desk, Identify Issues, Information Technology & Information Systems, Microsoft Active Directory, Microsoft Windows Operating System, Network Administration/Management, Network Monitoring, Software Administration, Support Documentation, Systems Administration/Management, Technical Support
Level-2 Help Desk Technician
Responsibilities
- Assist with daily IT tasks, providing level-2 technical support for hardware and software issues, primarily O365.
- Perform general administration duties for the server/network infrastructure.
- Respond to requests for technical assistance either in-person, over the phone, or electronically.
- Diagnose and resolve technical hardware and software issues.
- Identify and escalate situations that require urgent attention.
- Document and track support tickets.
- Create Active Directory accounts with the necessary permissions, modifying as needed.
- Install and troubleshoot Ethernet cables.
- Monitor the network's health, escalating issues as appropriate.
- Audit and manage backup tapes.
- Prepare and deploy hardware and software for end users.
Requirements
- 4+ years of Help Desk experience.
- Expertise in O365 support.
- Technical training in Computer Information Systems or equivalent experience.
- In-depth knowledge of Windows and familiarity with remote/desktop software.
This is a 5-month hybrid Contract opportunity with our Lenexa, KS client. Employee benefits include Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately vested company match) available with TriCom during the contract period. H1-B Visa sponsorship is not available for this position.
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TriCom Technical Services LLC