General FunctionThe overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.Major Duties & ResponsibilitiesEnsure the LensCrafters team provides unsurpassed Customer ServiceProvide training and coaching to the team leveraging Company provided programsAnalyze reporting to create and implement action plans to improve store KPIs, including NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and othersAttract and hire highly engaged team to ensure the store has the right people in the right place at the right timePartner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIsTakes pride in the store and guides team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experienceEnsure all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environmentBasic QualificationsHigh School graduate or equivalent4+ years management/supervisory experienceComprehensive knowledge from operations, processes and business implicationsStrong influencing and negotiating skillsTeam building and management skillsKnowledge of current optical theory and merchandiseStrong communicator and listenerStrong basic math skills (addition, subtraction, multiplication, division)Sales skillsFamiliarity with cash register, computers and calculatorsAbility to manage time under aggressive deadlinesPreferred QualificationsCollege degree or equivalentState licensure (if applicable) and/or ABO Certification in non-licensed statesLensCrafters Final Inspector CertificationLensCrafters Quality, Fitting and Adjusting ProgramPrevious experience in customer service and retailKnowledge of current store merchandiseHigh level of business acumen to include detailed knowledge of LC DashboardPay Range: $62,353.20 - $103,259.13Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.#J-18808-Ljbffr