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Legal Receptionist & Customer Service

RLS FIRM

Sanford, FL

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JOB DETAILS
SKILLS
Artificial Intelligence (AI), Customer Experience, Customer Support/Service, Data Collection, English Language, Legal, Process Improvement, Real Estate, Resolve Customer Issues, Sales Qualification, Team Building, Team Lead/Manager, Telephone Skills, Time Management
LOCATION
Sanford, FL
POSTED
14 days ago
Description

Client Concierge - The First Impression Specialist - Receptionist & Customer Service

Just Another Receptionist Help Wanted Ad... But Not Really.
  • Are you the person who remembers the small details-like a client's grandson's name or how they prefer their documents sent-without being asked twice?
  • Do you have the "hospitality gene"-the innate drive to make people feel taken care of with your words and actions?
  • Can you handle a fast-paced environment with a sense of humor, recognizing that law and real estate are serious, but we don't have to be stuffy?
A-Players Wanted

We're building a team of A-players to be the frontline of our firm. As the Client Concierge, you aren't just "answering phones." You are the architect of the client experience, whether they are walking in the door or on the phone. You are the first voice a grieving widow hears when she calls about probate, and the reassuring guide to a family buying their first home.

We're looking for a person, not a set of bullet points. You'll be working alongside our founder and legal team to ensure that from the first "hello" to the final "thank you," clients feel the difference.

Our culture is built on three core values that shape how we treat clients, our team, and ourselves:

Consistent. Real. Happy.
  • Consistent - We prepare early, communicate early, and deliver early.
  • Real - Real people, real relationships, no pretense.
  • Happy - Humor, balance, and good outcomes.


Where Do I Work?

While you'll be physically based in Sanford, you will serve as the "virtual hub" for clients and team members across all three of our Florida locations.

Your Role: The Client Journey

The Gatekeeper (First Impressions)

You are the "Director of First Impressions." Whether it's a high-stakes real estate agent or a nervous first-time home-buyer, you set the tone. You don't just route calls; you manage expectations and provide immediate warmth.

TL;DR: The Voice of the Firm.

The Air Traffic Controller (Intake & Gatherer)

You'll manage the flow. You'll qualify leads, gather the missing puzzle pieces, and set the expectation for them for their next stop on their journey.

TL;DR: Connecting the Dots.

The Emotional Anchor (Customer Service)

Clients are often dealing with major life transitions-buying a home, losing a loved one, or planning for the end of a loved one's life. You provide consistency, empathy, and the patience required to walk them through a process they may have never been through before.

TL;DR: Professionalism with a Heart.

If This Sounds Like You...

Let's talk.

We're not looking for someone to fill a seat - we're looking for someone who fits the culture and raises the standard.

Before an offer is extended, you will be asked to arrange reference calls with prior managers and supervisors who can verify your performance.

Apply via Wizehire.

Responsibilities

• Host of the Sanford Hub: Be the welcoming face of our Sanford office, ensuring every client and vendor feels like a VIP from the moment they walk in.
• Virtual Switchboard Lead: Masterfully manage multi-line communications across our three Florida locations, ensuring no call is a "dead end."
• The "Missing Piece" Hunter: Partner with paralegals and closers to proactively gather the data and documents needed to keep files moving-before the deadline hits.
• Knowledge Navigator: Stay in the loop on file progress across the team so you can provide immediate, informed answers to client inquiries without the dreaded "let me check and call you back."
• Continuous Evolution: Actively sharpen your communication and technical skills to stay ahead of the curve and provide the highest level of service.
• Cultural Catalyst: Contribute to process improvement and firm culture by identifying efficiencies and embodying our core values: Consistent. Real. Happy.

Qualifications

• Exceptional Communication: You possess a "smile in your voice" and the ability to translate technical jargon into plain, reassuring English. You make clients feel heard and understood, even when the legal process feels overwhelming.
• Ahead of the Airplane: You have a proactive, high-precision work style. You don't just react to tasks; you anticipate the next three steps. If you were a pilot, you'd always be five miles ahead of the aircraft, already preparing for a smooth landing.
• Tech-Fluent & AI-Forward: You don't just "use" computers; you leverage technology to work smarter. You recognize AI as a powerful tool (not a foe) to enhance your workflow, but you also know that AI can never replace the human touch, empathy, and critical thinking you bring to the table.

About the Company

R

RLS FIRM