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Legal On-Site Services Specialist.Managed Services Onsite

Pyramid, Inc

Mount Laurel, NJ

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Billing, Bindery Equipment, Communication Skills, Computer Skills, Copying Machines, Customer Experience, Customer Relations, Customer Support/Service, Develop and Maintain Customers, Document Management, Electronics, Email Technology, Fax Machines, Hardware Administration, Image Editors, Interpersonal Skills, Inventory Reports, Legal, Legal Support Skills, Lift/Move 50 Pounds, Mail Processing, Microsoft Excel, Microsoft Office, Microsoft Word, Office Equipment, On Site Support, Order Picking/Packing, Presentation/Verbal Skills, Printers, Printing, Product Shipments, Project/Program Coordination, Project/Program Management, Publications, Quality Control, Record Keeping, Records Management, Resolve Customer Issues, Shipping/Receiving, Software Administration, Time Management, Vaccination
LOCATION
Mount Laurel, NJ
POSTED
13 days ago
Provides operations functions in one or all of the following areas within a Legal Office Services Environment (Mailroom/Copy Center): operates high volume duplicating equipment, performs associated copying tasks, operates high volume document scanning equipment, operate high volume mail processing equipment. Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and of customer site equipment. May also perform one of the following at entry level: bindery, QC and final check, hospitality, file services, etc. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration. Runs high volume copy machines and performs binding and finishing work. Handle highly sensitive and confidential documents that may be time sensitive. Provide upmost in quality work due to the sensitive nature of documents and projects that are required in a legal environment. Operate high volume scanners. Operate image handling software. Operate MS Office and Email systems Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems. Maintains records for management reports and inventories of supplies needed. Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required. Maintains some billing logs. Responds to and coordinates all service calls required by customer. May perform filing duties in conjunction with specific customer requests. Delivers completed jobs to pre-determined customer locations within the site. Maintains daily meter and service logs. Answers customer questions regarding status or feasibility of job requests. Ensures upkeep of convenience copier areas by keeping neat and well stocked. Performs duties related to the shipping and/or receiving of materials. Uses paper cutter, hole puncher, bindery equipment, jogger, electric stapler and scales in completion of various jobs contracted. Uses all copier equipment, calculator, fax machine, postage meter and some PC. Performs filing duties, which may include purging and archiving old documents. Performs duties of scanning, file conversion and file naming. Perform duties that involve OCR (Optical Character Recognition) files to assist with key word search. Perform file formatting for printing/Excel files. Assist with coordinating projects that will be completed off site (BIS or MSOPS). Responsible for interacting and providing professional level support to users at various levels, including: legal secretaries, project managers, paralegals, associates and partners. Perform quality accurate jobs/projects that may require tight deadlines and potentially under high pressure. Performs other duties as assigned. Quals-- CSP Assigned to this req: Nina Leber Manager Job Description: Pay Rate: ***/hr ***/hr maximum Dress Code: Professional Business Casual Vaccines Required: None Driving: No Interviews: Virtual/In-Person The main responsibilities for this position are mail, copy, and fax. The continent worker will be reporting to a site supervisor who is onsite at this location. Candidates MUST have copy/print experience, PC experience, and strong customer service skills. Candidates should be able to lift up to 50 pounds and walk/stand to complete copy jobs. Please vet your candidates carefully and ENSURE that they have these requested qualities and experience. The worksite address is 15000 Midlantic Drive Suite 200, Mount Laurel, NJ 08054 United States and parking is free. Typically Required: Requires high school diploma, GED, or equivalent work experience. Complete Ricoh Legal training within 90 days of hire and maintain any new training requirements. Copy job experience is preferred. Minimum of 1 year of experience in the Legal Industry is strongly desired. Ability to provide an excellent customer experience, utilizing strong customer service, personal and communication skills. Demonstrated competency in basic computer skills including proficiency in MS Office Suite. Technical aptitude with printers, copy and postage machines and other office equipment. Good customer service skills. Good organization skills. Ability to utilize a mixture of hardware and software to support functions such as cost recovery, document management and advanced workflow. Requires knowledge and understanding of shipping/receiving procedures. Basis electronics knowledge is preferred. Possesses ability to work independently and flexibly to complete projects. Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials. Possesses ability to comprehend instructions concerning mail delivery. Possesses troubleshooting and problem solving skills. Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications. Possesses excellent customer relations skills and excellent verbal communication skills.

About the Company

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Pyramid, Inc