SUMMARY
The Leasing Manager is responsible for overseeing the leasing team and ensuring the efficient and effective operation of the leasing office. This role requires a strong emphasis on resident satisfaction, team leadership, and the ability to utilize technology to manage resident information and assist with marketing efforts.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Oversee the day-to-day operations of the leasing team, providing guidance, training, and support to Leasing Professionals.
Manage the leasing process from initial inquiry to lease signing, ensuring a high level of customer service is provided to prospective and current residents.
Maintain a thorough understanding of the property's features, floor plans, pricing, and availability.
Utilize property management software (such as Yardi or RealPage) to manage resident information, process applications, and track leases.
Prepare lease documents and ensure all necessary paperwork is completed accurately and efficiently.
Coordinate resident move-ins and move-outs, providing residents with necessary information and resources.
Assist with planning and executing resident retention programs and community events.
Support the leasing team with marketing efforts, including updating online listings, preparing marketing materials, and managing social media engagement.
Maintain accurate records of resident interactions and transactions, ensuring compliance with all applicable laws and regulations.
Occasionally assist the Assistant Community Director with tasks such as:
Preparing and delivering resident communications
Managing resident requests and concerns
Coordinating maintenance and repair work
Other duties as assigned.
SKILLS AND EXPERIENCE
Bachelor's degree in business, marketing, or a related field preferred.
Minimum of 3 years of experience in a leasing or sales role in the multifamily industry.
Minimum of 1 year of experience in a supervisory or management role.
Proficiency in property management software (such as Yardi or RealPage).
Ability to utilize technology for marketing efforts, online reputation management, and resident communication.
Strong understanding of Fair Housing laws and practices.
Ability to analyze real estate market trends and conditions and then offer recommendations for improvement.
Knowledge of concierge services and resident events programming.
Excellent communication and interpersonal skills.
Proven experience building rapport and establishing positive relationships with a variety of clientele.
Must have a valid driver's license with no major infractions in the last 12 months.
Proactive and solution-oriented approach to resident concerns.
Team player with a positive and professional attitude.
Strong leadership and motivational skills.
ADDITIONAL CONSIDERATIONS FOR LUXURY COMMUNITIES
Possess a deep understanding of the discerning tastes and expectations of ultra-high-net-worth individuals and a proven ability to foster a sense of exclusivity and personalized service.
Eloquence to showcase the unique features and custom amenities of an upscale community, highlighting its exclusivity and personalized services.
Maintain an impeccable personal presentation and project a polished, professional demeanor that reflects the sophisticated ambiance of the property.
Demonstrate expertise in concierge services, resident events, and lifestyle programming tailored to the discerning tastes of a luxury clientele.
REGIONAL LAWS AND REGULATIONS
The Leasing Manager must be knowledgeable of and comply with all applicable state and federal laws and regulations, including Fair Housing laws, landlord-tenant laws, and privacy laws. Specific regional considerations include:
Arizona: Arizona Residential Landlord and Tenant Act
California: California Tenant Protection Act of 2019
Colorado: Colorado Warranty of Habitability
Florida: Florida Residential Landlord and Tenant Act
Georgia: Georgia Landlord-Tenant Handbook
North Carolina: North Carolina Residential Rental Agreements Act
South Carolina: South Carolina Residential Landlord-Tenant Act
Utah: Utah Fit Premises Act
Tennessee: Tennessee Uniform Residential Landlord and Tenant Act
Virginia: Virginia Residential Landlord and Tenant Act
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to outside weather conditions. The noise level in the work environment is usually moderate.
This job description is intended to provide a general overview of the Leasing Manager role. The specific duties and responsibilities may vary depending on the needs of the community.