Leasing Coordinator - Affordable Housing

Job Description

Key Responsibilities:

• Manage inbound and outbound leasing activity, including phone, email, and in-person inquiries
• Conduct property tours and follow up with prospects to convert qualified leads
• Maintain and track waitlists, applications, and leasing pipeline activity in the property management system
• Pre-screen applicants and assemble complete lease files in accordance with affordable housing program requirements
• Process move-ins, recertifications, and renewals while ensuring accuracy and compliance
• Verify income, assets, and household composition to determine eligibility for affordable housing programs
• Ensure adherence to applicable guidelines, including LIHTC, HUD, and local housing program requirements
• Prepare and organize applicant files for review by internal compliance or occupancy teams
• Coordinate resident events, open houses, and outreach efforts to generate qualified traffic
• Monitor market conditions, including competitor activity and pricing trends, to support leasing strategy
• Provide regular reporting on traffic, applications, conversion ratios, and occupancy performance
• Maintain accurate resident records and ensure timely completion of documentation
• Deliver a high level of customer service to both prospects and current residents to support retention
• Support marketing and outreach initiatives within the local community
• Provide notary services, if applicable

Qualifications:

• 2+ years of experience in leasing, property management, sales, hospitality, or customer-facing roles
• Strong customer service and communication skills with the ability to build rapport quickly
• Experience working in affordable housing environments or familiarity with compliance-driven processes preferred
• Working knowledge of income verification and financial document review (pay stubs, tax returns, etc.)
• Familiarity with rent/income calculations based on housing program guidelines is a plus
• Proficiency with property management systems (such as Yardi, RealPage, OneSite, or similar) preferred
• High level of organization with the ability to manage deadlines and maintain accuracy
• Ability to work in a fast-paced environment and adapt to changing priorities
• High school diploma or equivalent required; additional education a plus
• Real estate or leasing license preferred or willingness to obtain

Key Competencies:

• Strong attention to detail and accuracy
• Accountability and follow-through on tasks and deadlines
• Ability to handle sensitive information with discretion
• Proactive problem-solving and adaptability
• Collaborative approach with a resident-focused mindset