Leasing Agent
Paths is a full-scale, vertically integrated affordable housing developer, builder, and operator. Since 2004, the Paths team has created and preserved high-quality affordable housing across the U.S. that enhances communities and helps residents build better lives. With over 15,000 units across 13 states under management and more than 500 employees, Paths manages a suite of capabilities spanning the entire property life-cycle, including: development, construction, property management, maintenance, and security. Summary/Objective:
Paths is seeking a service-oriented Leasing Agent for a residential community in Dallas, TX. The Leasing Agent is responsible for supporting the full leasing process from initial inquiry through move-in, including marketing, resident communication, application processing, collection of required documents, income/eligibility review support, lease paperwork, move-ins, file organization, and day-to-day office support. This role is a good fit for someone who enjoys working with people, can stay organized with paperwork and follow-up, and is comfortable working in a busy residential property environment. Affordable housing experience is strongly preferred, especially experience with programs such as LIHTC, Project-Based Section 8, HUD, income-restricted housing, income calculations, eligibility review, and move-in file preparation. Classification: Non-exempt; overtime-eligible
Location: Dallas, TX 75236 Essential function/Responsibilities: duties include but are not limited to the following Leasing and Resident Service - Greet prospective residents and provide a welcoming, professional experience
- Complete guest cards and gather information about housing needs, preferences, and eligibility
- Conduct property and apartment tours, explaining community features and available units
- Follow up with prospects and support leasing goals
- Assist applicants through the application process, collect required documentation, and follow up on missing or incomplete items
- Help review applicant information for eligibility based on property criteria and affordable housing program requirements
- Notify applicants of application status and next steps
- Schedule move-in dates and coordinate move-in details
- Complete move-in inspections with new residents as needed
- Maintain a professional and friendly office environment for prospects, residents, vendors, and team members
Administrative and Affordable Housing Support - Prepare and complete lease paperwork, addenda, move-in files, and related documents
- Support application review, income/asset documentation, and eligibility qualification based on property criteria and affordable housing program requirements
- Support affordable housing compliance processes, including income documentation, file organization, move-in file preparation, and recertification support as needed
- Accept rents, deposits, and other payments in accordance with company policy
- Answer incoming phone calls and respond to resident/prospect questions
- Organize and maintain reports, leases, resident files, and office paperwork
- Assist with special projects, reporting, and day-to-day office needs
- Conduct all business in accordance with company policies, Fair Housing laws, ADA, FCRA, and other applicable affordable housing requirements
Requirements: - Minimum of 1-2 years of leasing, property management, affordable housing, housing assistance, or residential office experience preferred
- Affordable housing leasing experience strongly preferred, including LIHTC, Project-Based Section 8, HUD, income-restricted housing, income calculations, eligibility review, and move-in file preparation
- Yardi experience preferred
- Experience collecting applicant documents, reviewing income/asset documentation, and maintaining accurate resident files preferred
- Proficiency with Microsoft Office, including Outlook, Word, and Excel
- Strong customer service, organization, follow-up, and communication skills
- Ability to work professionally with residents, prospects, staff, vendors, and management
- Comfortable handling paperwork, deadlines, resident questions, and multiple priorities throughout the day
- Ability to work independently and as part of a team
- Must be detail-oriented and able to maintain accurate files and documentation
- Knowledge of Fair Housing, ADA, FCRA, and affordable housing requirements preferred
- Bilingual English/Spanish is a plus
Pay Range: $15.00 - $17.00 per hour
Benefits:
Paths offers a comprehensive benefits package, including:
- Medical insurance - 100% of employee-only medical benefits paid by the company
- Dental and vision plan options
- Bonus eligibility
- 401(k) with company match
- Paid time off
- 12 paid company holidays
- Commuter benefits
- Voluntary short-term disability, long-term disability, life insurance, and dependent coverage
- Voluntary accident, critical illness, and hospital indemnity insurance
- Employee Referral Program
- Employee Assistance Program (EAP)
- Performance-based growth opportunities
PBG
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