Lease Up Manager

Join the ConcordRENTS Team

ConcordRENTS is a distinguished leader in delivering a quality, customer-centric property management experience across affordable and market-rate multifamily communities throughout Florida. For more than 30 years, our success has been driven by our exceptional team members and our unwavering commitment to supporting the communities we serve.

ConcordRENTS recognizes that the spirit of teamwork and community is the true key to our growth as a company. Our legacy is propelled by the ability to meet the needs of a changing market and to stay ahead of the competition, making ConcordRENTS a meaningful place to work.

Why Build Your Career With Us?

At ConcordRENTS, you can grow your career in an organization that invests deeply in both its communities and its team members. We offer industry-leading starting wages and an impressive suite of benefits designed to reward your contribution and support your long-term success, including:

• 16 days of paid time off and 7 paid holidays in the first year.

• 401(k) Program with up to $5,250 in company match annually; including 150% match on the first 3% you contribute and 50% match on contributions between 4% and 10%.

• Rental discounts: 20% for all full-time team members and 50% for resident maintenance positions.

• All team members are eligible to participate in performance and role-specific bonus programs.

BASIC PURPOSE:

Perform functions to set up business operations, manage, market, lease, and operate new properties under construction and through initial phases of completion, working within the limits of established policy.

ESSENTIAL FUNCTIONS:

• Interview, recommend hire and train leasing staff. Schedule, assign, and explain work. Monitor work quality and assist to resolve operating problems. Counsel and coach employees, establish standards of performance and appraise performance. Provide technical, managerial, and performance guidance. Interpret company rules and regulations, and clarify policy, maintain discipline, handle employee grievances, and maintain harmonious employee relations.
• Ensure that property is prepared for business, and offices, kitchens, grounds, and other elements of under-construction property are properly set up and maintained to represent the companys image and standards. Unlock models and club house, when available, and ensure cleanliness and welcoming environment. Ensure that collateral and signage are available to potential residents.
• Devise, implement, and participate in programs designed to promote assigned property in the community. Assess comparable prices, specials, and amenities. Communicate with local employers, locators, other property managers, and residents, attend job fairs and other events to promote incentives and market the property. Recommend the implementation of creative marketing opportunities to fill new community.
• Greet prospective residents and determine for which program they will qualify based on number of persons in household and income levels. Show models, amenities, and features, and communicate the benefits of residency, rent and deposit information.
• Take applications, initiate file, and ensure that all documentation is provided for certification process including birth certificates, employment, pay, and bank account verifications. Expedite missing items as required. Ensure that applications and required documents are complete, verify that information provided is consistent with validated data, and that all elements are prepared in compliance with policy, statutory, and tax credit requirements. Enter all required information into computer system. Issue documentation for approval by credit department and work with prospective residents to respond to inquiries and resolve related issues.
• Track and report on activity and inventory based on plan and current availability. Validate information with construction and maintenance crews and in computer system. Assign units based on plan and progress and notify potential residents of acceptance of application. Set move in orientation dates.
• Print and execute leases and related documents. Collect rents, deposits and bonds as required. Inspect assigned units with resident at move in and document requirements for repair. Issue keys and amenity passes, and explain requirements, rules, and regulations to new residents.
• Track and report on periodic progress against lease up plan and budget, explain variances, and recommend action to be taken to ensure that actual revenues and expenses are consistent with plan. Prepare, update, and issue forecasts.
• Provide resident services, respond to inquiries or concerns and enter work orders in computer system as appropriate. Maintain communications with maintenance and construction staffs to ensure that issues including warranty matters are appropriately and efficiently resolved. Track and discharge completed work orders in computer system and file hard copy documentation.
• Collect rent payments from residents. Ensure that amount paid is accurate. Issue late rent notices and contact residents personally to collect late rent payments. Hand deliver notices to residents regarding actions to be taken related to rules infractions or past due rents or fees.
• Audit first occupancy files. Ensure that files are in compliance with requirements, that documentation is order and that forms are complete and accurate. Ensure that information in file is consistent with computer record.
• Set up supplies and materials for operating office. Process and pay invoices related to operations.
• Work schedule may include evenings, weekends, and non-scheduled support to address issues requiring immediate attention.

Pay for this position is commensurate with experience of candidate.

Knowledge and Experience

• Thorough knowledge of a specialized or technical field, such as business administration, real estate, tax credit leasing requirements, and property management.
• Broad specialized training equivalent to 2 years of college.
• Over 3 and up to 5 years to become familiar with company procedures and policies and related property leasing and resident services issues.