Description
Job Title: Leasing Manager
Reports To: Community Manager
Location: In Person
THE OPPORTUNITY
The Leasing Manager is responsible for driving occupancy, delivering exceptional customer service, and ensuring operational excellence. This role combines leadership with hands-on involvement, requiring strong organizational skills, adaptability, and a proactive approach to managing leasing operations, resident relations, and team performance.
KEY JOB RESPONSIBILITIES
Leasing & Resident Relation
Conduct property tours for prospective tenants and convert leads to leases.
Follow up on leads promptly and manage related tasks to maximize conversion.
Call residents for lease renewals and negotiate retention strategies.
Contact Notice-to-Vacate (NTV) residents to attempt retention.
Regroup with the team regarding resident issues requiring managerial follow-up, document all conversations and update Lease File.
Organize resident events and foster community engagement.
Maintain a strong sales focus while balancing fiscal responsibility and customer satisfaction.
Team Leadership & Task Delegation
Lead by example while empowering the leasing team to make sound decisions
Delegate tasks effectively, including:
Property email inbox
Elise AI responses
Smart Desk inquiries
CallMax communications
Unit showings
Monitor The Guarantors website daily.
Request updates from BLCs on "Anyone Home" tasks; ensure leads with no next steps are updated daily.
Provide guidance, teach efficient processes, and deliver constructive feedback
Monitor SGT units daily and update website listings.
Ensure mini models and show units are always current with availability.
Ensure tour paths and units present well and meet quality standards.
Maintain a minimum of three social media posts weekly on property platforms.
Administrative & Financial Management
Read and respond to emails promptly.
Manage resident balances, move-outs, SODA's, and past resident accounts.
Collect and post rent payments accurately.
Assist RSS teams with rent collection efforts, late notices, and move-out inspections.
Monitor and address work orders exceeding 48 hours without resolution.
Property Oversight
Walk the property regularly to ensure curb appeal and compliance with standards.
Inspect units-even incomplete ones-to identify vendor-related issues early.
Manage marketing initiatives and coordinate outreach with the Community Manager.
Run reports to identify areas of focus, including:
Property Diagnostic
Leasing Analytics
Delinquency
Additional Expectation
Commitment to fairness and team morale through shared responsibilities, including rotating weekend schedules.
Willingness to go above and beyond, including early arrivals or late departures, to ensure operational success
Training, Skills, Knowledge and/or Experience:
Proficiency in Microsoft Word, Excel, and Canva for operational tasks.
Daily use of Kingsley, Anyone Home, Encasa, and Eva AI for communication and workflow efficiency.
Utilize Knowledge Base resources for policy standards.
Effective communication and organizational skills
Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment.
Adaptability and flexibility to manage changing priorities and staffing dynamics.
Positive mindset, patience, and strong team-building capabilities.
Sales-driven approach with sound decision-making skills.