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Learning Management System

AA2IT

Columbus, OH

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JOB DETAILS
SALARY
$55–$70 Per Hour
SKILLS
Adobe Captivate, Business impact analysis (BIA), Call Center Operations, Call Centers, Career Development, Change Management, Communication Skills, Content Development, Content Management Systems (CMS), Contract Management, Corporate Communications, Corporate Identity, Customer Relations, Detail Oriented, Documentation, Leadership, Learning Management System (LMS), Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Word, Multitasking, Needs Assessment, Newsletter, Online Training, Operations Processes, Organizational Skills, Plan Meetings, Presentation/Verbal Skills, Programming Tools, Strategic Planning, Team Lead/Manager, Team Player, Time Management, Training Tools, Training/Teaching, Training/Teaching Materials, Usability Engineering, Workforce Management, Writing Skills, eLearning
LOCATION
Columbus, OH
POSTED
2 days ago
Title - Training & Organizational Change Management
Location - Columbus, OH (hybrid remote) - 3 days onsite / 2 remote.
Rate: $55-70/HR

Qualifications:
o 5+ years of experience working in professional environment.
o 2+ yearsof proven training development experience.
o Proven top-notch communication skills, both written and verbal, with the ability to convey complex information clearly and effectively.
o Strong proficiency in creating training content using tools such as PowerPoint, e-learning platforms, Adobe Captivate, or other tools.
o Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines.
o Ability to work collaboratively in a team-oriented environment and build relationships with stakeholders at all levels.
o Ability to create professional communications using Word and PowerPoint while adhering to Corporate Identity standards.
o Demonstrated ability to discern importance and urgency of topics raised and escalate issues as needed.
o Demonstrated ability to work independently and take initiative to move projects forward.
o Proficiency with MS Office tools: PowerPoint, Outlook, Word, Excel, Teams.
• Preferred:
o Experience working in a call center environment is a plus.
o Experience maintaining SharePoint Online site.
o Knowledge of change management principles and methodologies.
o Experience in conducting training needs assessment and evaluating training effectiveness.
o Familiarity with contract management systems.

Responsibilities:

Training Strategy & Development:
• Collaborate with the Operational Processes, OCM, Training, and CMS Lead and team members to design and develop effective training materials, including web-based modules and classroom presentations, utilizing various development tools.
• Support the training team in identifying training needs and developing strategies to address them.
• Support with the development of job aids as needs are identified by department.
• Assist with the identification of sample accounts for end users in the preparation environment and stage them for training sessions. Support the refreshing of the environment as new classes begin to ensure a seamless training experience.
• Maintain organized documentation of training materials, schedules, and communications.
• Coordinate training sessions ensuring availability of rooms, participants, equipment and resources as needed for initiative activities.
Organizational Change Management
• Support with the development and execution of internal and external communications related to the project, ensuring clear and consistent messaging.
• Work with project leadership and Corporate Communications to send pulse surveys to gather feedback from impacted business units, analyze results, and make recommendations for improvements.
• Create and distribute a project newsletter to keep stakeholders informed of updates and progress.
• Coordinate with the workforce management department to schedule training sessions for approximately 500 end users, minimizing disruption to call center operations.
• Manage business-facing communication channels such as Confluence, SharePoint and Teams sites to ensure up-to-date content and relevant messaging.
• Coordinate stakeholder meetings ensuring availability of rooms, participants, equipment and resources as needed for initiative activities.

Kindly share resume with answers:
Q1:For the application process, we would like applicants to respond to the below writing prompt as a part of submitting their CV. They can simply attach a Word document / PDF with their response to the below prompt: (required)
Write a corporate communication to 500+ internal Associates. The communication is regarding the launch of an online training tool developed by the project team. The training tool will educate the users on the usability of a new contract management system, which will transform the way our end users in customer-facing roles execute their day-to-day activities. While the spirit of the communication should be motivational, it should also include key details, such as the launch date of November 1, and specifics regarding an information session on October 15. You can invent additional details to supplement the communication as you wish.
This needs to be attached to be considered for this role.
Q2: How far you live from Columbus, OH and how will you commute

About the Company

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AA2IT