The Facilitator & Support Specialist plays a dual role in delivering high-quality learning experiences and strengthening team member engagement by supporting the Learning and Development Team. This role is responsible for facilitating leadership and professional development programs across the organization (retail, distribution, and corporate) and driving cross-functional collaboration between programs to align with company objectives. This position contributes to building a culture where team members feel connected, valued, and equipped to grow, supporting the Company's commitment to being a preferred employer in every market we serve.
Key Responsibilities
Facilitation & Learning Delivery (Primary Focus)
Facilitate engaging, high-impact learning experiences (in-person and virtual) for leaders and team members at all levels.
Deliver leadership development programs, onboarding sessions, and skill-building workshops aligned to business needs.
Create an interactive learning environment that encourages participation, reflection, and real-world application.
Adapt facilitation style to meet the needs of various audiences across retail, distribution, and corporate settings.
Partner with instructional design teams to provide feedback and continuously improve program content and delivery.
Support train-the-facilitator efforts to ensure consistency and quality across facilitators.
Learning & Development Support
Support the planning, coordination, and execution of leadership development programs, onboarding, and learning initiatives across retail, distribution, and corporate environments
Assist facilitators and program leaders with logistics, materials, scheduling, and communications to ensure seamless delivery of learning experiences
Manage learning operations, including participant tracking, session feedback, and program effectiveness data to support continuous improvement
Partner with L&D leaders to align learning experiences with business priorities, team member development goals, and organizational strategy
Track and support Team Member Network Group (TMNG) engagement, participation, and outcomes.
Promote pages for all TMNGS, including monitoring and participating in group communications.
Provide excellent customer service when answering department phones, screening calls, and supporting phone coverage for HR and Training.
Skills/Education/Experience
Bachelor's degree in Human Resources, Organizational Development, Education, or related field (or equivalent experience)
2-5+ years of experience in facilitation, training, learning & development, or related field
2 Years of leadership and managing teams
Experience supporting team member engagement efforts preferred
Strong facilitation skills with the ability to engage various audiences
Excellent communication and interpersonal skills
Ability to manage multiple priorities and work in a fast-paced environment
Comfortable facilitating both in-person and virtual sessions
High level of self-motivation and the ability to work independently
Outstanding interpersonal, written, and verbal communication skills
Strong organizational skills and attention to detail with the ability to maintain a high level of confidentiality
Excellent ability to establish and maintain collaborative relationships with business partners at all levels, virtually and in person
Must present a professional company image and positive attitude at all times
Flexibility to travel
Key Skills & Competencies
Facilitation & Presentation Skills
Relationship Building & Collaboration
Communication & Influence
Organizational & Project Management Skills
Adaptability & Learning Agility
Team Member Engagement & Experience
Business Acumen (understanding of retail, distribution, and corporate environments)
O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option , and provide your requested accommodation, and position details.
It started with a father and son - Charles Francis "C.F." and Charles H. "Chub" O’Reilly. Together they had the courage and confidence to venture out on their own. Along with 11 others who shared the same desire to offer great customer service and auto parts availability, the doors of O’Reilly Automotive, Inc. opened on December 2, 1957.
Now, more than 61 years later, the 77,000-plus team members at O’Reilly Auto Parts are proud of the company’s achievements over the years.
During our early years, we focused on sales and slow and steady growth. At the end of our first year, sales totaled $700,000, and by 1961 volume reached $1.3 million. For the first seven years of operation, there was one store in Springfield, MO, until the second opened in July 1964. In March 1975, annual sales volume rose to $7 million and a 52,000 square-foot facility was built in Springfield for the O’Reilly/Ozark warehouse operation. By that time, the company had nine stores, all located in southwest Missouri.
The long range plans and stability of the company were solidified by a public offering of company stock in April 1993. Since that time, the Company has grown through new store and distribution center openings, as well as numerous mergers and acquisitions. O’Reilly currently operates stores in 47 states, including Alaska and Hawaii, and distribution centers in 27 locations.
Dramatic changes in technology, inventory control, facilities, and sheer size mark the O’Reilly growth and success story. But, it is our spirit of teamwork - how important it was then and how important it remains - that drives our performance. The company’s values and culture that started with the original 13 employee/owners remain evident and strong as we expand and develop Team O’Reilly.
We serve two distinct customer bases - the professional (installer) customers who provide auto repair services to their customers (DIFM - do it for me), and retail "walk-in" customers (DIY - do it yourself). Our dual-market strategy continues to differentiate us from the competition and is a major factor in our ongoing success. Depending on a store’s professional versus retail customer mix, more than 95 percent of our locations have team members dedicated to our professional customers, offering them separate counters, phone lines, and a delivery fleet that totals 18,455 vehicles. We also have a professional sales team, consisting of territory sales managers and in-store sales specialists, responsible for calling on our professional customers and building sound business partnerships to ensure O’Reilly is the First Call for their auto parts needs.