Learning & Development Designer

Ready to be part of something extraordinary? At Cooper’s Hawk, connection is at the heart of everything we do, and we’re looking for passionate people to join us. When you become part of our team, you step into a collaborative, supportive culture built on Uncompromising Hospitality, where standards and genuine care come together to create something truly unforgettable.  As we continue our exciting journey, you’ll help us deliver unforgettable experiences to our Wine Club Members and the entire Cooper’s Hawk community. Join us, and let’s turn moments into lasting memories.

Cooper’s Hawk Winery and Restaurants is looking for an experienced Learning & Development Designer to create engaging learning experiences that build skills, strengthen culture, and support the growth of our restaurant teams and Restaurant Support Center. As a member of the Learning & Development Team, this role designs, develops, and administrates blended learning solutions that drive performance and bring our values to life.

How You Will Succeed:

• Partner with stakeholders to identify learning needs, define project requirements, and deliver effective learning solutions
• Conduct needs analysis and performance assessments to align training with business objectives.
• Design, develop, and maintain engaging learning experiences, certification programs, and assessments for hourly and management audience
• Develop blended learning solutions including eLearning, instructor-led training, virtual learning, performance support tools, videos, job aids, and microlearning grounded in adult learning principles.
• Create and manage learning experiences that are practical, accurate, and immediately applicable in a hospitality environment
• Administer Learning Management Systems (LMS), including user support, content management, reporting, and field training.
• Support virtual learning events, webinars, and video production through planning, content development, facilitation support, and execution
• Collaborate cross-functionally to develop learning materials that support strategic business initiatives and operational priorities.
• Plan and manage training content release schedules and project timelines to ensure on-time, on-budget delivery
• Continuously evaluate and improve learning programs, processes, and tools based on business needs, learner feedback, and industry best practices.
• Explore emerging learning technologies, AI tools, and innovative approaches to improve learner engagement and effectiveness.
• Contribute to department projects, conferences, and key organizational events to support Learning & Development objectives.

You’ll Thrive Here If…

• You’re passionate about developing people and strengthening culture through learning
• You can manage multiple priorities while maintaining strong attention to detail.
• You embrace innovation and continuously explore new technologies, tools, and best practices.
• You create learning experiences that are engaging, practical, and learner-centered.
• You bring curiosity, adaptability, and a commitment to continuous improvement.

What You’ll Bring:

• Represent Cooper's Hawk values
• 3-5 years of experience in an instructional design role, preferably in a hospitality environment
• Experience applying adult learning theory and design principles to content/program development
• Experience administering a Learning Management System(s), including user/content management and learning analytics
• Experience using eLearning authoring tool for online content development
• Strong written communication skills, including editing/reviewing material
• Strong organizational skills, including the ability to track and manage multi-faceted content updates
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel), Articulate 360 (Rise and Storyline), Adobe (forms and print production), Video and Audio editing tools
• Ability to work and manage projects independently
• Bilingual in English/Spanish is a plus 

• Incredible Discounts:
• • Monthly Dining Allowance
  • 50% Dining and Carryout
  • 40% Retail Wine
  • 20% Retail and Private Events
• Monthly Complimentary Wine Tasting for Two 
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• Company Matching 401(k) Retirement Savings Plan
• Flexible Savings Accounts- Health and Dependent Care
• Health Savings Account 
• Long-Term Disability; Voluntary Short-Term Disability
• Basic Life and AD&D Insurance (with option to purchase additional coverage)
• Paid Parental Leave
• Highly Competitive Pay plus Team Member Incentives & Rewards  
• Paid Time Off 
• Milestones Recognition Program
• Complimentary Gym Membership in RSC Building
• Hybrid Work Week (3 days in office, 2 days remote, depending on role)