Adult Learning, Best Practices, Call Centers, Coaching, Communication Skills, Customer Experience, Customer Support/Service, Customer Training, Employee Assistance Plan, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Performance Analysis, Presentation/Verbal Skills, Problem Solving Skills, Quality Assurance, Scorecarding, Team Player, Training/Teaching, Willing to Travel
Salary: $18/hr
Location : Onsite in Corpus Christi, TX
Employment Type : Full Time
This is a hybrid role that combines training delivery and customer service support. The successful candidate will lead new hire and ongoing training classes as business needs require. During periods when training is not in session, the individual will provide exceptional customer service by handling inbound customer calls and assisting with issue resolution. This position requires flexibility, strong communication skills, and the ability to effectively transition between training and operational responsibilities.
ABOUT US
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.
HERE’S WHAT THE JOB REALLY LOOKS LIKE
Supporting training department by performing work educating, testing, and coaching new hires to a specified account using curriculum and materials specialized to a particular account.
HOW YOU’LL MAKE AN IMPACT
+ Conduct new hire training in a classroom setting
+ Conduct follow-up one-on-one training when necessary
+ Conduct refresher training sessions
+ Conduct certification sessions
+ Attend training meetings
+ Attend training/quality assurance meetings
+ Assist training department with any other necessary functions
+ Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored.
Minimum Education and Experience:
+ Possession of a High School Degree, GED or other equivalent education; Associates degree preferred
+ Minimum 6 months of experience in training and/or customer service or call center environment.
Knowledge, Skills and Abilities:
+ Demonstrated knowledge of adult learning techniques and best practices in training delivery
+ Demonstrated knowledge of specific account provisions, products, and policies
+ Ability to communicate effectively both orally and in writing
+ Excellent attendance and punctuality
+ Demonstrated effective listening skills
+ Demonstrated proficiency of presentation skills
+ A wide degree of creativity and latitude is expected
+ Knowledge of Microsoft Word, Excel, and PowerPoint
+ A great attitude
Work Environment:
+ Ability to work in a fast paced, ever changing environment
Physical Demands:
+ Ability to stand while conducting training classes
+ Ability to travel to centers to deliver training or to monitor, evaluate and coach team members.
WHY ALORICA?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.
What We Offer:
+ Competitive base pay with performance-driven incentives
+ Comprehensive benefits including medical, dental, vision, and 401(k)
+ Career development through Alorica Academy's open-access courses
+ Real opportunities to grow within a global organization
+ Access to our employee assistance program
+ A collaborative, inclusive culture where innovation happens
Our Values
Bold – We challenge conventions and take smart risks
Relentless – We deliver results, no matter what it takes
Connected – We work as One Alorica because we're stronger together
True – We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk.
Apply today!
Equal Opportunity Employer – Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
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Alorica
Who is Alorica?
It’s pretty simple, really. We’re a company that does one thing—we make lives better…one interaction at a time—for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the process, tools and technologies needed to deliver an insanely great customer experience.
Every day, we find new ways to challenge the status quo and deliver innovative solutions—and we have a pretty awesome time doing it, too.