WHY NOMA

The New Orleans Museum of Art (NOMA) is committed to inspiring lifelong learning through meaningful engagement with art, culture, and community. As one of the city's premier cultural institutions, NOMA welcomes visitors of all ages and backgrounds and strives to create inclusive, accessible, and enriching experiences for everyone.

Joining NOMA means becoming part of a collaborative team dedicated to connecting people with art through innovative educational programs, exhibitions, and public engagement initiatives. Employees have the opportunity to contribute to a dynamic museum environment while supporting NOMA's mission to foster creativity, curiosity, and cultural understanding throughout New Orleans and beyond.

JOB SUMMARY

The L&E Programs Assistant schedules, coordinates, and welcomes K–12, college, university, and adult group visitors to the museum. This position provides informational and directional assistance, organizes docent-guided tour schedules, supports group visit operations, and helps identify best practices for visitor engagement and retention. The ideal candidate demonstrates excellent interpersonal skills and enjoys working with children, adults, educators, and large tour groups in a public-facing environment.

ESSENTIAL JOB FUNCTIONS

• Schedule and coordinate visits for K–12, college, university, and adult groups.
• Serve as the primary point of contact for group visit inquiries and reservations.
• Welcome and assist group visitors upon arrival, ensuring a positive and engaging experience.
• Provide informational and directional support to all group visitors.
• Organize, maintain, and communicate docent-guided tour schedules for group visits.
• Coordinate logistics and communication related to group tours and educational visits.
• Collect, maintain, and track group visit data and records.
• Ensure adherence to established policies, procedures, and best practices for group visits.
• Maintain and update website information related to group visits and tour opportunities.
• Assist in identifying and implementing best practices for visitor engagement and retention.
• Support Learning and Engagement department programs and activities as needed, particularly those related to group visitation.
• Collaborate with museum staff, docents, educators, and community partners to ensure successful group experiences.
• Respond professionally to inquiries from visitors, educators, and community organizations.
• Serve as a positive representative of the museum at programs, events, and outreach activities.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Art Education, Art History, Museum Studies, Education, Arts Administration, or a related field preferred.
• Experience supporting arts, cultural, educational, or nonprofit administration preferred.
• Experience coordinating, scheduling, or supporting group tours, educational visits, or public programs preferred.
• Demonstrated interest in arts, culture, education, and visitor engagement.
• Experience working with diverse audiences and community groups preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent verbal, written, and interpersonal communication skills.
• Ability to communicate effectively with diverse individuals and groups of varying ages and backgrounds.
• Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
• Proactive and creative problem-solving abilities.
• Strong customer service skills and enjoyment of working with the public.
• Ability to speak clearly, confidently, and, when necessary, project voice to large groups.
• Ability to work collaboratively with staff, docents, educators, volunteers, and visitors.
• Proficiency with Google Workspace (Docs, Sheets, Drive, Calendar, Gmail) and standard office software.
• Ability to work independently while maintaining strong communication with team members.
• Flexibility and adaptability in a dynamic museum environment.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Work is performed in museum galleries, classrooms, meeting spaces, administrative offices, and occasional outdoor environments.
• Ability to stand and walk for extended periods during tours, programs, and events.
• Ability to lift, carry, move, and set up materials and equipment weighing up to 35 pounds.
• Ability to bend, stoop, reach, kneel, and perform event setup and breakdown activities.
• Ability to work occasional evenings, weekends, and special events as required.
• Ability to work in varying temperatures and weather conditions during outdoor activities and events.
• Position operates in a collaborative, public-facing environment requiring frequent interaction with visitors, educators, docents, volunteers, and community partners.

QUALIFIED CANDIDATES

Submit a resume and cover letter for consideration.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

The New Orleans Museum of Art (NOMA) is an Equal Opportunity Employer and is committed to fostering a diverse, equitable, inclusive, and accessible workplace. NOMA does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

NOMA values diversity in perspectives, backgrounds, and experiences and encourages all qualified individuals to apply. We are committed to creating a welcoming environment where employees, volunteers, visitors, and community partners are treated with dignity and respect.