Job Summary
The Learning & Development (L&D) Specialist provides critical support across Human Resources functions, with 75% of responsibilities dedicated to learning and development initiatives and 25% to HR generalist support. This dual role ensures the seamless delivery of internal training programs, onboarding experiences, compliance education, and employee development initiatives. Additionally, the L&D Specialist supports core HR communications, wellness programming, and internal systems administration.
Ideal candidates are organized, detail-oriented, and proactive, with strong communication skills and a passion for employee growth and development.
Key Responsibilities
Orientation Facilitation: Oversee and deliver new hire orientation sessions, including preparation of materials, facilitation, and distribution of weekly summaries. Maintain an NPS of 50+ through high-quality delivery and feedback monitoring.
Training Administration: Serve as the administrator for internal training programs—set up sessions, manage invitations, track attendance, follow up with missing participants, and document completions.
Content Evaluation: Conduct Level 3 evaluations for all internal trainings; input and maintain results in the L&D master data tracker.
Compliance Training: Manage state and federal compliance training schedules, track completion, generate reports, and maintain a minimum 98% completion rate across the organization.
Assessment Delivery: Facilitate personality assessments using the Big 5 framework for both individuals and teams, ensuring accurate interpretation and feedback.
Learning Systems Management: Maintain and update L&D content within SharePoint and UKG Pro Learning platforms. Assign and manage new leader training content.
Individual Contributor Training: Deliver or support additional learning sessions as assigned, including coaching and developmental follow-ups.
Reporting & Metrics: Support data collection, analysis, and evaluation for all L&D programs, contributing to continuous improvement of training effectiveness.
Leadership Resources: Maintain the Leadership SharePoint page with relevant tools, articles, and content, updating regularly.
UKG Learning Requests: Upload departmental content to UKG Pro Learning as requested and supply participation reports to department leaders.
HR Phone Support: Partner with the HR team to ensure 100% of incoming HR phone calls are answered within three rings, minimizing voicemail use.
Education and Ideal Experience
Associate’s degree in Human Resources, Education, or related field preferred
2–3 years of experience in L&D, human resources, training coordination, or related field
Experience using learning management systems (e.g., UKG Pro Learning) and Microsoft Office Suite
Proven ability to deliver engaging presentations and manage detailed administrative processes
Strong communication and organizational skills
Ability to work independently and collaboratively, maintaining a high level of confidentiality
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