Our Client, a HVAC and Refrigeration Organization company, is looking for a Lead Warehouse Technician for their supply store in Anchorage, AK location.
Responsibilities:
- Key point of contact for customers visiting our Client Supply stores.
- Helping customers resolve parts or equipment issues and ensuring they receive high quality solutions quickly and accurately.
- This hybrid position combines both Customer Sales Associate and Warehouse Associate responsibilities.
- Provide customer support by identifying solutions and ensuring a high level of satisfaction.
- Partner with customers to grow sales by recommending related or complementary products.
- Utilize basic computer skills including Microsoft Word, Outlook, and Excel.
- Use Salesforce as needed (experience is helpful but not required).
- Process customer orders and handle inquiries, questions, or concerns related to Parts and Supply offerings.
- Maintain up to date knowledge of Client products, promotions, and offerings to deliver a premier customer experience.
- Interact with customers both in person and over the phone.
- Execute quote and order management processes with accuracy, including entering quotes, invoices, and monitoring fulfillment.
- Stock, organize, and maintain product inventory to support smooth showroom and warehouse operations.
- Keep the warehouse and showroom clean, organized, and compliant with safety standards.
- Support warehouse operations, including forklift operation, inventory management, logistics coordination, and shipping/receiving.
Requirements:
- Lift up to 50 lbs as required.
- High School Diploma or GED.
- Experience in inside sales, retail, or a related field.
- Background in a fast paced, customer focused environment emphasizing customer service, continuous improvement, merchandising, organization, and safety.
- Proven ability to build and maintain strong customer relationships, even in challenging situations.
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.