Lead Technician, Ride & Show Maintenance - Universal Kids Resort

Universal Kid’s Resort is designed to spark the imagination of children with a truly unique experience compared to existing destinations. With a park designed to ignite the art of play and a hotel to provide continued excitement for the children and relaxation for the adults, you could find yourself working in a variety of environments. Located in Frisco, TX, this new project aims to inspire wonder in visitors of all ages. With a primary focus on families with young children, it creates a distinctive working environment. With a park designed to ignite the art of play and a 300-room family hotel to provide continued excitement for the children and relaxation for the adults, you could find yourself working in a variety of environments. These could include working in various climate conditions, standing for long periods, and in noisy environments. The working hours are unique, often covering weekends and holidays, plus evenings. This position offers company-sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, and a variety of other discounts and perks. 

JOB SUMMARY

Supports management in directing and coordinating activities of Ride & Show Maintenance functions and maintenance efforts. Provides work direction and leads the daily tasks of Team Member work to support the operation, preventative maintenance, and RV annuals. Leads the team by overseeing shifts, opening and closing procedures, assisting with daily/weekly/monthly/annually maintenance planning and completing administrative duties in support of Ride & Show Management and compliance requirements. Upholds and reinforces Universal policies and procedures, escalating concerns to Ride & Show Management as necessary and ensures Team Member safety.  

JOB RESPONSIBILITIES

• Plans and delegates work tasks. Supports, follows, and implements Technical Services planning and scheduling for the assigned shift. Delegates work assignments among qualified Team Members. Communicates performance expectations to ensure proper completion of tasks; provides feedback for recognition and performance improvement. Manages down time recovery while maintaining composure and keeping the Team Members and guests safe. 
• Actively reinforces company safety guidelines and programs, reports or correct non-compliance. Monitors Team Member productivity and work habits. Leads the startup and stoppage of work and schedules breaks. Monitors care, condition, use and storage of tools, equipment and other Universal Kids Resort property daily. Manages material inventory processes. Monitors compliance with department standards, driving policy, radio usage, and other Universal policies. 
• Ensures proper completion of work orders and documentation, ensuring accurate data entry and standardization daily within Maximo. Captures written behaviors using the Lead Observation-Report to support Ride & Show Management documentation and adherence to state requirements. 
• Assists with training new and current Team Members and coordinating daily training needs. Provides training updates and follows up as necessary to ensure the completion of all proper documentation and adherence to Universal standards and procedures. Communicates resource needs and work plans to leadership for proper maintenance scheduling and support.  
• Performs Technician job duties, as described, as necessary to ensure labor coverage during seasonal closures. Maintains and shares job knowledge, assists in developing Team Members. Demonstrates adaptability and the ability to acquire skills in additional disciplines that benefit from their technical expertise, supporting a broader range of operational and project needs.  
• Communicates and coordinates across Technical Services and with Operations team as needed to ensure a smooth operation and guest safety. Assists with seasonal weather condition sustainment initiatives as directed.