Lead Technical Trainer

Job-ID: 17224; Location(s): Toronto

JOB DESCRIPTION SUMMARY

The Lead Technical Trainer is responsible for managing day-to-day operations, customer education, and other engagements at a Viega Experience Center (VEC) In Toronto. This position encompasses oversight of training programs, facility management, tours, and events to ensure a seamless and impactful customer experience. Interacts with a variety of customers - including owners, engineers, contractors, distributors, installers, and trade students - to deliver tailored education and foster an engaging adult learning environment.

JOB DESCRIPTION DETAILS

Responsibilities

• Conduct on-site tours and trainings for Viega customers and flex content and style appropriately to ensure training material is prepared and customized according to the target audience.
• Facilitate training sessions utilizing hands on activities, learning displays, online job aides and PowerPoint presentations.
• Manage customer relationships during and after training courses to ensure customer satisfaction.
• Able to explain and demonstrate expert knowledge in all Viega systems and applications, articulate company services, and offer Viega solutions to customer problems.
• Able to talk about a variety of aspects of the industry such as business skills, supply chain, sales, design, construction processes, etc.
• Able to speak in general terms and detailed technical terms, all within the same presentation.
• Responsible for overseeing the customer experience at the location assigned and collaborating with Viega field sales or other SMEs to provide a best-in-class training experience.
• Proactively stays at the forefront of the industry; references relevant studies, articles, and white papers to bolster Viega competitive positioning.
• Available as a backup to support in-person customer education at other Viega Seminar Centers, Viega Experience Centers, Trade Shows, or travel events.
• Supports the local sales team with special events held at the location they are assigned, or out in the field.
• Manages inventory of training materials, tools, and equipment, at the location they are assigned, ensuring availability and functionality.
• Maintains Viega workshops, tools, and displays for optimal operation and utilization during training sessions.
• Reports facility utilization metrics to Training Leadership and explores new methods of engagement to encourage building utilization.
• Design and constructs piping displays as required for training sessions or promotional purposes.
• Independently manages a comprehensive schedule while effectively collaborating with cross-functional teams across multiple time zones.
• Collaborates with external vendors to ensure deliverables meet Viega's quality standards and specifications.
• Assists with classroom preparation and cleanup.

Other

• Required to travel up to 20% of the time.
• Attends meetings as required and/or assigned
• Performs other duties as required and/or assigned

REQUIRED QUALIFICATIONS

Knowledge, Skills, and Abilities

• Proficient in the use of common office equipment and software - including: computers, printers, Microsoft Word, Excel, Outlook, Teams, and PowerPoint
• Ability to explain complex concepts to diverse adult learners in an engaging, entertaining, and informative manner.
• Strong interpersonal skills with demonstrated ability to effectively partner with key stakeholders and tactfully exercise influence across the organization
• Communicates effectively, both verbally and in writing
• Effectively manages multiple tasks and priorities
• Exceptional written, verbal, and listening communication skills, ability to effectively engage with stakeholders in all levels of the organization.
• Outstanding presentation, public speaking, instruction, and training skills, with an emphasis on delivering impactful and professional sessions.
• Analytical and problem-solving abilities, develops effective solutions to challenges.
• Excellent troubleshooting and decision-making skills, ensuring quick and accurate resolution of issues.
• Ability to deliver exceptional service while maintaining a positive company image and positive attitude in all interactions.
• Effectively leads and motivates employees
• Bilingual skills (French Canadian or Spanish, depending on location) preferred

Education, Certification/License & Work Experience

• High school diploma or equivalent required
• 5-7 years related industry experience - preferably as a plumber, pipefitter, HVAC technician or working directly for Viega - required
• Previous work experience in training, showroom, sales, or related experience required
• Bachelor's Degree or Trade School Completion preferred.

Equivalent combinations of education and experience may be considered in lieu of these requirements.

Wondering if you should apply? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Viega, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but don't check every box in the qualifications section, we encourage you to apply anyway. You may be just the right candidate for this or other positions we have in the future

Total Rewards Package:

Compensation

• Base Salary is based on specific compensable factors including, but not limited to education, work experience, and geographic market.
• Bonus: This role will be eligible for participation in a discretionary annual bonus program, pursuant to which an employee may be awarded a percentage of their salary based on the company's performance and their own individual performance.

Benefits

• Medical, Dental, Vision
• Wellness Program
• Company Paid Benefits (Life, AD&D, Disability)
• Group RRSP retirement plan with a 7.5% company contribution
• Time Off Programs

Your contact person:

Brad Kerwin

#LI-BK1