Description
About INNIO Group:
INNIOGroupis aglobaldistributed energy solutions provider that delivers reliable, flexible, transient, decentralized,modularand efficient power.Witha track recordofinnovation, INNIO designs, manufactures and services high‑performance power systemsunder its Jenbacher and Waukesha brands.The company delivers power for applications including data centers, microgrids, grid stabilization, industrialenergyand gas compression.
INNIO operates a global installed baseacross approximately100 countriesas of December 31, 2025, supported by a resilient, high‑margin services business that delivers long‑term, recurring revenues across the full equipment lifecycle. As electricity demand accelerates—driven by AI,electrificationand grid constraints—INNIO enables scalable, behind‑the‑meter power generation with high efficiency, fast start capability, strongtransientperformanceand fuel flexibility, including hydrogen‑ready solutions. INNIO employsover5,000 people worldwide and is committed tomoving energy forward.
Description
Essential Responsibilities
- Provide technical assistance, failure analysis, and troubleshooting to channel partners and customers for all Waukesha engine products via phone, email and through theissueresolution system
- Travel to customer sites to provide technical support and troubleshooting.Create technical reports from the visit.
- Focus on customersinpower generation/gas compressionapplications
- Coordinate the return of parts from the field for analysis
- Provide technical data and information to channel partners and customers
- Enter quality issues in the QC tools and participate in review meetings
- Drive customer satisfaction through commitment to quality
- Remotelyand in-personprogram engine control units as requested by channel partners for replacements,CM&Uupgrades and overhauls
- Utilizeremote monitoringtopro-activelyidentifyengine issues and coordinate with channel partners to perform the repairs
- Participate in the root cause analysis process by providing datawhen requested, attending review meetingsand communicating solutions to the field
- Perform Customer Focus Trainings – Training customer accordinglytheirfleet.
- Assist customers in commissioning/startup activities.
- Assist in activities related to new product support and CM&U introductions
- Attend training courses and review training materials when requested
Qualifications/ Requirements
- Engineering Technical Degree from a University or Technical College and minimum of 5 years’ work experience in reciprocating engine/gas compression field OR anAssociatedegree in related technical field plus minimum of eight (8) years’ work experience in reciprocating engine/power generation/gas compression
- Hiring location: Midland, Odessa, TX area
- Ability and willingness to travellocally and out of area50% of time
Desired Characteristics
- Minimum of 8 years of experience with reciprocating engine technology
- Demonstrated ability to work with a cross-functional teams
- Proven interpersonal skills
- Self-Starter; willingness to work remotely as needed
- Strong Communication Skills
- Commercial sensitivity with a focus on customer needs
- Strong problem-solving skill set
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