POSITION SUMMARY
The CalAIM Lead will play a pivotal role in ensuring the success of the CalAIM program. This position is
responsible for assisting Enhanced Care Management (ECM) Case Managers and Housing Navigators,
reviewing ECM and Community Support referrals, revising care plans and housing plans, tracking staff
productivity and client engagement. The Lead will provide leadership and management to uphold the
mission and core values of the organization, while also contributing to the development and improvement of
operational practices.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
Provide guidance and support to ECM Case Managers and Housing Navigators to ensure efficient and
effective service delivery.
Lead by example to maintain a positive and collaborative work environment.
Address team concerns and provide solutions to enhance productivity and morale.
Review and approve ECM and Community Support referrals for accuracy and compliance.
Oversee the revision and finalization of care plans and housing plans to meet client needs and program
standards.
Monitor program performance metrics and provide regular reports to the Program Manager.
Effectively communicate policies, updates, and operational changes to team members.
Act as a liaison between the Program Manager and team, ensuring alignment with program goals.
Collaborate with other departments to ensure seamless delivery of services.
Support onboarding and training of new team members.
Provide ongoing coaching and mentorship to staff to encourage professional growth.
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
Knowledge of the Fresno Madera Continuum of Care and Housing Services
2-3 years of supervisory experience in a social services, healthcare, or housing-focused program.
2-3 years of experience in CalAIM, ECM, and Community Support services.
Demonstrated ability to manage multiple priorities and meet deadlines.
Exceptional problem-solving, communication, and organizational skills.
Proficiency in Microsoft Office Suite and program management software.
Cleaning driving record
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this position. Reasonable accommodations may be made
to enable individuals with disabilities to perform the functions.
NOTE
This job description in no way states or implies that these are the only duties to be performed by the
employee(s) incumbent in this position. Employees will be required to follow any other job-related
instructions and to perform any other job-related duties requested by any person authorized to give
instructions or assignments. All duties and responsibilities are essential functions and requirements and
are subject to possible modification to reasonably accommodate individuals with disabilities. To
perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform
each duty proficiently. Some requirements may exclude individuals who pose a direct threat or
significant risk to the health or safety of themselves or others. The requirements listed in this document
are the minimum levels of knowledge, skills, or abilities. This document does not create an employment
contract, implied or otherwise, other than an “at will” relationship.