Lead Software Engineer - CQA and Customer Care

Experience designing, configuring, or extending low-code / no-code platforms, including:Power Platform development (Power Apps, Power Automate, Dataverse). 2+ years of experience developing and supporting enterprise applications using C# (.NET), Razor Pages, Telerik/Kendo controls, and modern UI frameworks.

Required Qualifications

• Bachelor’s degree in Computer Science or another analytical discipline, or equivalent experience
• 7+ years of experience analyzing complex business problems and delivering scalable enterprise technology solutions
• 2+ years of experience developing and supporting enterprise applications using C# (.NET), Razor Pages, Telerik/Kendo controls, and modern UI frameworks
• 2+ years of experience integrating multiple systems using various interface patterns, including APIs, messaging, and file-based integrations
• 2+ years of experience designing and implementing unit and integration testing strategies
• 4+ years of experience supporting production systems and participating in operational support activities
• 2+ years of experience working within Agile and Scrum development environments
• 4+ years of experience mentoring and guiding software engineers while remaining hands-on in complex development efforts
• Expertise across the full Software Development Life Cycle (SDLC)
• Extensive experience with SQL Server and enterprise data management
• Deep understanding of design patterns and architectural frameworks, including microservices, REST APIs, and service‑oriented architectures
• Strong understanding of performance optimization, scalability, resiliency, and operational support in enterprise environments
• Strong analytical, problem-solving, and technical decision-making skills
• Ability to provide after-hours and on-call support for assigned systems

Preferred Qualifications

• 9+ years of software engineering experience in a large, distributed enterprise environment
• Experience leading technical design and development efforts across multiple teams and platforms
• Experience designing and implementing API-driven, event-based, and integration-heavy solutions, including messaging and asynchronous processing
• Experience with event-driven architectures and messaging platforms (e.g., Kafka or equivalent technologies)
• Experience with cloud platforms and services, including cloud databases, messaging, and integration technologies
• Experience with automated testing, test-driven development (TDD), and modern DevOps practices
• Experience using CI/CD pipelines and source control platforms
• Experience extending and integrating commercial or SaaS platforms within an enterprise technology ecosystem
• Experience developing solutions that support contact center operations, customer interaction platforms, or enterprise service workflows
• Experience with AI-enabled platforms and automation capabilities, including:
  • AI-assisted automation and decision support
  • Natural language processing (NLP) and text analytics
  • AI-driven classification, routing, or recommendation functionality
• Experience designing, configuring, or extending low-code / no-code platforms, including:
  • Power Platform development (Power Apps, Power Automate, Dataverse)
  • Integration of low-code solutions with enterprise systems

Publix Technology