Lead ServiceNow Developer

Kforce has a client in Minneapolis, MN that is seeking a Lead ServiceNow Developer.

Position Overview: We are seeking a highly skilled ServiceNow Developer with deep expertise in Customer Service Management (CSM) and IT Service Management (ITSM) to support a large-scale enterprise banking environment. This role will focus on designing, developing, and optimizing ServiceNow solutions that enhance customer experience, streamline operations, and drive automation across the platform.

The ideal candidate will bring strong hands-on development experience, a practical understanding of enterprise workflows, and the ability to translate business requirements into scalable ServiceNow solutions.

Responsibilities:

• Design, develop, and implement solutions across ServiceNow CSM and ITSM modules
• Build and maintain workflows using Flow Designer and Workflow Editor
• Configure and customize components such as Business Rules, Script Includes, UI Actions, and Scheduled Jobs
• Develop solutions using client-side and server-side JavaScript
• Build front-end functionality with AngularJS
• Customize the platform using UI Pages, UI Macros, CMS, HTML, and CSS
• Design and implement REST integrations and Scripted REST APIs
• Work with ServiceNow API architecture to integrate enterprise systems
• Configure Advanced Work Assignment (AWA) including queues, channels, and assignment rules
• Manage agent presence and capacity
• Troubleshoot Agent Chat and Configurable Workspace
• Develop ServiceNow portals, pages, and widgets
• Implement custom logic within Service Portal using AngularJS
• Troubleshoot platform issues and optimize performance
• Collaborate with stakeholders to refine requirements and improve workflows