Lead Service Technician

Job Summary

The Service Technician will be responsible for performing routine maintenance, inspections, and repairs on various types of roofing systems. This role requires a hands-on individual with excellent problem-solving skills and a deep understanding of roofing techniques and materials. The ideal candidate will have a keen eye for detail and a commitment to delivering high-quality service.

Role and Responsibilities

1. Roofing Installation and Maintenance:
   1. Perform routine inspections, maintenance, and repairs on residential and commercial roofing systems.
   2. Diagnose and troubleshoot roofing issues, providing effective and efficient solutions.
   3. Install roofing materials and systems as needed, ensuring compliance with industry standards and safety regulations.
   4. Conduct emergency repairs and leak investigations to prevent further damage.
   5. Maintain accurate records of work performed in Dataforma to include materials used, scope of work and time spent on each job by the end of each day.
   6. Report all customer complaints to the Service Superintendent and Manager to avoid any issues.
2. Professionalism:
   1. Communicate effectively with customers to explain the nature of the work and answer any questions.
   2. Interact with colleagues, clients, and partners with respect, courtesy, and a positive attitude. Your demeanor should consistently reflect the company's commitment to professionalism and excellence.
   3. Be on time for all shifts and ready to go at the assigned time with all personal tools and PPE.
   4. Follow the company’s dress code and ensure your appearance is clean, neat, and suitable for the work environment.
3. Safety and Compliance:
   1. Adhere to all safety protocols, procedures, and regulations to ensure a safe working environment for yourself and your team.
   2. Assist in setup and tear down of safety equipment as instructed.
   3. Complete required safety training such as fall protections or OSHA.
   4. Report any safety concerns to your supervisor promptly.
4. Quality Assurance:
   1. Ensure high-quality workmanship and attention to detail in all roofing projects.
   2. Conduct quality inspections to verify that roofing systems meet established standards and specifications.
5. Equipment Maintenance:
   1. Maintain and care for roofing tools, equipment, and vehicles to ensure they are in good working condition.
   2. Report any equipment malfunctions or safety concerns to your supervisor promptly.
   3. Have all personal tools required for your job such as hammer, knife, prybar, tape measure, neoprene roller, trowel, etc.
6. Team Collaboration:
   1. Work collaboratively with other team members, including Coordinators, Crew Members, Superintendents, Service Manager and Contractors, to complete projects on time and within budget.
   2. Mentor less-experienced crew members.
   3. Communicate effectively with supervisors, colleagues, and clients to coordinate project activities and ensure customer satisfaction.

And any other duties needed to help drive our Vision, fulfill our Mission, and abide by our Organization’s Values.

Qualifications and Education Requirements

• Proven experience as a Roofer or Roofing Mechanic, with at least 5 years of relevant experience.
• Know all roof types and membranes such TPO, EPDM, Slate, Tile, PVC, PMMA (coatings), etc.
• Ability and comfort working at heights and in various weather conditions.
• Valid driver’s license and reliable transportation.
• Proficiency with hand tools, power tools, and roofing equipment.
• Able to handle at least 50lbs
• Ability to work flexible hours and be on call, including weekends, as needed.
• Drive to learn and grow within the roofing industry.

Preferred Skills

• Excellent communication and customer service skills.
• Strong attention to detail and commitment to quality.
• Flat, Sheet Metal, slate and/or tile experience.
• First Aid/CPR
• OSHA10 or OSHA30
• Computer skills