Lead Service Technician (Field & Shop Lead)

Job Description:

Wastequip WRX is seeking a Lead Service Technician to support our Jurupa Valley operation.

This role is responsible for delivering high-quality field service while also leading and guiding the service team within the shop when not in the field.

The Lead Service Technician serves as a working leader, supporting the Service Manager by driving daily execution, technician productivity, and a strong customer experience.

Pay Range: $37-$39 hrly

Key Responsibilities

• Field Service Execution
• Perform preventative, routine, and emergency repairs on compactors, balers, and related equipment
• Diagnose and repair hydraulic, electrical, and mechanical systems
• Complete work safely, on time, and to quality standards
• Minimize customer downtime through efficient repair execution

Shop Leadership

• Act as the floor leader when in the service center
• Provide daily direction and support to technicians
• Help prioritize work and ensure jobs move efficiently
• Reinforce standards for productivity, quality, and safety
• Identify and escalate operational issues to the Service Manager

Team Leadership & Development

• Train and mentor junior technicians
• Support onboarding and skill development
• Lead by example with strong work ethic and accountability
• Help build a high-performance, team-oriented culture

Operational Performance

• Drive personal and team productivity
• Provide feedback to improve scheduling, routing, and workflow
• Support achievement of labor utilization and turnaround targets
• Escalate delays, parts issues, or capacity constraints early

Safety & Compliance

• Promote and enforce a safety-first culture
• Ensure compliance with company and OSHA requirements
• Maintain safe, clean, and organized work areas and service vehicles

Customer Interaction

Represent Wastequip WRX professionally at customer sites

Communicate clearly on:

• Scope of work
• Repair timelines
• Service recommendations
• Support customer satisfaction and identify additional service opportunities

Parts & Job Completion

• Communicate parts requirements accurately and proactively
• Help reduce downtime caused by parts availability issues
• Ensure jobs are completed fully and closed out properly

Administrative Responsibilities

• Maintain accurate service records and documentation
• Communicate effectively with dispatch and the Service Manager
• Ensure work orders reflect accurate job status and completion

Performance Expectations (KPIs)

Quality of work and first-time fix rate

• Turnaround time and on-time completion
• Personal and team productivity
• Reduction in rework or callbacks
• Customer satisfaction
• Technician development and engagement

Qualifications

• Proven experience servicing compactors, balers, or similar equipment
• Strong diagnostic skills in hydraulic, electrical, and mechanical systems
• Basic welding and fabrication skills
• Valid driver's license with a clean driving record

Preferred Qualifications

• Experience leading or mentoring technicians
• OSHA 10 certification
• Forklift certification
• CPR / First Aid certification

Key Skills

• Strong troubleshooting and problem-solving
• Ability to lead while actively performing technical work
• Effective communication and team coordination
• High accountability and attention to detail

Work Environment & Travel

• Combination of field service and shop leadership responsibilities
• Travel throughout Southern California in a company-provided service vehicle
• Minimal overnight travel required

Company Benefits:

• 2 Medical Plan Options - Base HSA (High Deductible) and Buy-Up

Medical Plans

• Prescription (Rx) Insurance
• Health Savings Account (HSA)
• 2 Dental Plan Options - Base Dental and Buy-Up Dental Plans
• Vision Insurance
• Flexible Spending Accounts (FSA's)
• Health Care FSA
• Dependent Care FSA
• Company Paid Base Life Insurance
• Company Paid Accident, Death & Dismemberment Insurance
• Company Paid Business Travel Accident Insurance
• Company Paid Disability Insurance

Short-Term Disability (STD) and Base Long-Term Disability (LTD)

Insurance

• Employee Assistance Program (EAP)
• Voluntary Hospital, Accident & Critical Illness (Cancer) Insurance
• 401(K) Retirement Plan with 50% Company Match
• Voluntary Pet Insurance
• Vacation and Personal/Sick Time
• Paid Grandparent Leave
• Paid Bonding Leave
• Adoption Assistance
• Education Assistance (Tuition Reimbursement)

About Wastequip

Wastequip got its start in 1989 with containers and compactors. But, today, we have evolved into so much more than just a manufacturer of high-quality steel containers and compactors. We are the waste industry's only All-in-One solutions provider - from carts and containers to collect waste to hoists and trash trucks to move the waste to parts, service and technology to keep your operation running smoothly.

While we're proud to be North America's leading manufacturer of waste handling equipment, we are equally proud to be a driving force for enhanced sustainability across the waste industry. We are consistently striving to improve our own operations while making it easier for our customers to do the right thing - building a brighter future for all.