Lead Service Engineer

Michael Page International

Manhattan, New York

JOB DETAILS
SALARY
$80,000–$95,000 Per Year
JOB TYPE
Full-time
SKILLS
Best Practices, Calibration, Cloud Computing, Commissioning, Cross-Functional, Customer Support/Service, Data Quality, Environmental Monitoring, GxP, Healthcare, Identify Issues, Instrumentation, Internet of Things, Interpersonal Skills, Leadership, MPI, Maintain Compliance, Mentoring, Network Monitoring, On Site Support, Problem Solving Skills, Quality Metrics, Record Keeping, Regulatory Compliance, Safety/Work Safety, Service Level Agreement (SLA), State Laws and Regulations, System Integration (SI), System Validation, Systems Administration/Management, Systems Maintenance, Technical Leadership, Time Management, Willing to Travel
LOCATION
Manhattan, New York
POSTED
3 days ago
Lead Field Service EngineerBe the lead in territory for a fast growing Medtech Technology company. Strictly local travel and remote flexibility.About Our ClientMy client is a long-established U.S.-based technology company specializing in environmental monitoring and data-driven compliance solutions. Founded in the early 20th century and headquartered in the Midwest, it has evolved from a manufacturer of standalone instrumentation into a provider of fully integrated digital monitoring platforms.Job DescriptionThe responsibilities of the Lead Field Service Engineer are:Lead installation, commissioning, calibration, and maintenance of connected monitoring systems, including sensors, data loggers, and cloud-based platformsServe as the primary technical interface for customers, ensuring timely resolution of complex hardware, software, and network-related issuesMentor and guide junior field service engineers and technicians, providing technical leadership and best practice guidanceSupport integration of monitoring systems into customer networks and ensure data integrity and system reliabilityCollaborate with internal engineering, product, and software teams to drive continuous product and service improvementsAssist customers with system validation, compliance requirements, and audit readiness (e.g., regulated and GxP environments)Document service activities, system configurations, and maintenance records in accordance with quality standardsIdentify opportunities for system upgrades, enhancements, and additional services to improve customer outcomesEnsure adherence to all safety regulations, quality standards, and service level agreements (SLAs)If interested, please apply below. Qualified applicants will be contacted 24-48 hours upon review. MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.The Successful ApplicantThe successful Lead Field Service Engineer will have:Bachelor's degree or a related technical field (or equivalent experience)3+ years of experience in field service engineering, preferably supporting digital, IoT, or monitoring systemsStrong understanding of sensors, data acquisition systems, and environmental monitoring technologiesExperience with networking fundamentals, system integration, and cloud-based platformsProven ability to diagnose and resolve complex technical issues in a customer-facing environmentExcellent communication and interpersonal skills, with the ability to work directly with customers and cross-functional teamsDemonstrated leadership experience or the ability to mentor and guide othersWillingness to travel frequently (up to 50-75%) to customer sites (all local to Greater NYC Metro)What's on OfferMy client can offer the following for the Lead Field Service Engineer:Competitive Base Salary$15,000 bonus potentialCompetitive Benefits including company 401k matching programGrowth opportunity within organizationFuture development to supervisor of the territoryContact Daniel Hall Quote job ref JN-052026-7012486Job SummarySector: Engineering & ManufacturingSub Sector: Maintenance, ReliabilityIndustry: Healthcare / PharmaceuticalWhere: ManhattanContract Type: PermanentConsultant name: Daniel HallJob Reference: JN-052026-7012486

About the Company

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Michael Page International

Michael Page is one of the world's leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world. Our business was established in Canada in 2005 when we opened our Toronto office. Our role is to work with employers and job seekers to facilitate a successful match. This can range from advising a global company on a candidate sourcing strategy to helping a job seeker find their dream job. In Canada, we focus on recruiting for the following areas: Banking and financial services Digital and e-commerce Engineering and manufacturing Finance and accounting Human resources Information technology Marketing Oil and gas Procurement and supply chain Property and construction Sales An Established Brand The Group has established a leading presence in many of the key markets for professional recruitment around the world and has positioned itself in certain other markets, which offer the opportunity for future growth. Within its current largest markets, Michael Page has also built a regional presence, including in the UK, France and Australia. Consequently, the Michael Page brand is among the most widely recognized brands in the professional recruitment industry. A Market Leader The role of a recruitment consultancy is to act as an intermediary, identifying and sourcing suitably qualified candidates on behalf of its clients. Candidates are recruited either for permanent or contract positions (typically for a fixed term) or on a temporary basis. Within the overall recruitment industry, the market for professional recruitment services is a specialist sector which has developed more recently. Michael Page is widely recognized as leading the development of this market around the world. Learn the benefits of working with Michael Page yourself. Submit your resume or contact a Michael Page recruitment consultant today.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Staffing/Employment Agencies
WEBSITE
https://www.michaelpage.ca/