Lead Sales and Distribution Coordinator

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

The Lead, Sales & Distribution Coordinator serves as a key operational resource, coordinating cross-functional activities, supporting team effectiveness, and helping ensure efficient order processing, timely product distribution, strong retailer relationships, and operational excellence across sales, customer service, and warehouse functions.

Job Duties:

• Coordinate and support day-to-day activities across Customer Service, Tel-Sell, and Distribution Center operations to ensure efficient workflow and service delivery.

• Serve as a key operational resource for Customer Service, Tel-Sell, and Distribution Center teams, providing day-to-day guidance and support to promote consistency, efficiency, and service excellence.

• Assist Customer Service and Warehouse teams as needed to maintain productivity, service levels, and operational continuity.

• Support onboarding and training activities by providing guidance on operational procedures, systems, and best practices.

• Manage outbound retailer service calls, analyze retailer feedback, and ensure customer inquiries are addressed or routed appropriately.

• Evaluate operational needs across Sales and Distribution functions and assist in prioritizing daily workflow activities.

• Monitor operational performance and support efforts to maintain productivity, efficiency, and service standards.

• Establish retailer call lists and order priorities in partnership with Customer Service staff and coordinate fulfillment activities with Distribution Center personnel.

• Assist in developing operational goals, team engagement initiatives, and process improvement opportunities.

• Maintain accurate operational records, including inventory documentation, operational reports, and other administrative records as required.

• Communicate retailer feedback, service concerns, and operational trends to management and recommend corrective actions when appropriate.

• Serve as a liaison between Lottery representatives and Sales & Distribution teams to support effective communication and service delivery.

• Manage production supplies and maintain inventory control documentation to support operational requirements.

• Assist with resolving escalated operational, retailer, and customer service issues.

• Prepare reports, analyze operational data, and provide administrative support to management as needed.

• Help ensure deliveries are completed accurately, securely, and on schedule.

• Promote and maintain the security, accountability, and integrity of company assets, inventory, and confidential information.

• Collaborate with cross-functional teams to identify opportunities for process improvements and enhanced operational efficiency.

• Support knowledge sharing and continuous improvement initiatives across Customer Service, Sales, and Distribution operations.

• Perform other duties as assigned.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Job Level Description

Demonstrates advanced proficiency in all areas of the function and specialized knowledge in almost all.

Qualifications

Education

Must have a high school diploma or equivalency.

Years of Related Experience

Years of experience 4 to 6 years

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 
 

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.