Lead Retail Customer Service Associate

FedExGround

San Diego, CA

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JOB DETAILS

SALARY

$20.60–$24.19 Per Hour

JOB TYPE

Full-time

SKILLS

Administrative Skills, Airport Security, Communication Skills, Computer Security, Consultative Sales, Consulting, Cost Control, County Ordinances, Customer Escalations, Customer Experience, Customer Support/Service, Digital Photography, Financial Reporting, Financial Transactions, Government Contracts, Graphics, High School Diploma, Insurance, Inventory Management, Leadership, Legal, Local Government, Multitasking, Order Processing, Presentation/Verbal Skills, Pricing, Process Improvement, Product Shipments, Profit & Loss, Quality Assurance, Quality Management, Regulations, Requirements Management, Resolve Customer Issues, Retail, Return on Investment (ROI), Sales, Sales Closing Skills, Security Analysis, Security Attacks, Shipping/Receiving, Standard Operating Procedures (SOP), Training/Teaching, Tuition Reimbursement, Writing Skills

LOCATION

San Diego, CA

POSTED

14 days ago

POSITION SUMMARY: The Lead Consultant is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping, and consistently delivers a positive customer experience to all customers. The Lead Consultant’s time will be spent taking customer orders; coordinating store activities; providing pricing information; recommending the appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes. The Lead Consultant performs their duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers. With leadership direction, the Lead Consultant may provide direction to the Consultant and solve escalated customer issues. GENERAL DUTIES AND RESPONSIBILITIES:(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customersManages production flow to ensure all production orders are done right and on timeTakes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobsTakes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job managementSets up complex orders and performs multiple tasks at the same timeResponsible for ensuring quality during and after production processEnsures communication among shiftsCoordinates pick-up and delivery of customer ordersMay provide leadership to team members on an assigned shiftAssists in the training of store team membersCollates, sorts and organizes customer ordersOperates the Point of Sale terminal (POS), handles financial transactions and makes changeCompletes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank depositsFollows instructions of supervisors and assists other team members in performing store functionsFollows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and proceduresSecondary responsibility for coordination of all shipping related services and activities, to include:Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and ratesEnsures quality customer service is given to customers by providing packaging services, as well as offering information about company products and servicesOffers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping suppliesAssembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcelsAll other duties as needed or required MINIMUM QUALIFICATIONS AND REQUIREMENTS:High school diploma or equivalent education2+ years of specialized experienceExcellent verbal and written communication skillsFor new hires, must meet all FedEx Office employment qualifications in force at time of hiringFor current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook ESSENTIAL FUNCTIONS:Ability to stand during entire shift, excluding meal and rest periodsAbility to move and lift 55 poundsAbility, on a consistent basis, to bend/twist at the waist and kneesAbility, on a consistent basis, to communicate effectively with customers, vendors, and other team membersAbility, on a consistent basis, to perform work activities requiring cooperation and instructionAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressureAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility, on a consistent basis, to work with minimal supervisionAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the positionMINIMUM QUALIFICATIONS AND REQUIREMENTS:High school diploma or equivalent education2+ years of specialized experienceExcellent verbal and written communication skills ESSENTIAL FUNCTIONS:Ability to stand during entire shift, excluding meal and rest periodsAbility to move and lift 55 poundsAbility, on a consistent basis, to bend/twist at the waist and kneesAbility, on a consistent basis, to communicate effectively with customers, vendors, and other team membersAbility, on a consistent basis, to perform work activities requiring cooperation and instructionAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressureAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility, on a consistent basis, to work with minimal supervisionAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the positionPreferred Qualifications: Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.Pay: $20.60 - $24.19/hrAdditional Details: California Fair Chance: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. FedEx complies with criminal history and Security Threat Assessment (STA) screening requirements defined by the Transportation Security Administration (TSA) for positions requiring security identification display area (SIDA) access, Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) regulations for commercial driving positions, Department of Defense Facility Security Office standard procedures in covered facilities, and all other laws, regulations, or executive orders, including those required by federal, state, or local government contract, or which the Attorney General determines to be essential for an employer to do business with an agency or department of the federal, state, or local government.Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.Applies Quality concepts presented at training during daily activities.Supports FedEx Office Quality initiatives.FedEx Office is an Equal Opportunity Employer including, Vets/Disability.Know Your RightsPay TransparencyFedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email HR.Recruiting@fedex.com.FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.For more information, click here.

Lead Retail Customer Service Associate

FedExGround

San Diego, CA

About the Company

FedExGround

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