Lead Product Manager Remote Assistance

Uber

Seattle, WA(remote)

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JOB DETAILS

SALARY

$216,000–$240,000 Per Year

SKILLS

Aerospace and Defense, Analysis Skills, Audiovisual, Automation, Automotive Automation, Communication Skills, Construction Safety, Cross-Functional, Customer Escalations, Establish Priorities, Incident Management, Leadership, Legal, Logistics, Machine Tool, Metrics, Multiplatform/Cross-Platform, Operational Support, Product Design, Product Development, Product Management, Product Planning, Product Safety, Product Strategy, Product Support, Robotics, Safety Engineering, Safety Systems, Safety/Work Safety, Scalable System Development, System Integration (SI), Systems Engineering, Technical Delivery, User Interface/Experience (UI/UX)

LOCATION

Seattle, WA

POSTED

10 days ago

**About the Role** Uber is building the systems, infrastructure, and operating models needed to help autonomy partners deploy commercially and serve riders at scale. As Uber expands support for remote assistance across more partners, markets, and vehicle platforms, remote assistance becomes a core commercialization capability: the human support layer that helps autonomous vehicles navigate ambiguity, recover gracefully, and operate reliably in the real world. As the Lead Product Manager, Remote Assistance, you will lead the remote assistance product area and own the end-to-end success of Uber's remote assistance product. RA is a critical aspect of Uber's integrated AV support system, and you will play a key role in building best-in-class RA support for scaled commercial AV deployments. You will define when remote assistance is invoked, what operators can see and do, how edge cases are escalated and resolved, and how performance is measured and improved over time. You will work across engineering, product design, operations, safety, systems engineering and partner teams to build a scalable remote assistance product that can support multiple autonomy stacks, different vehicle capabilities, and varying market constraints. You will translate operational and technical complexity into clear product decisions, adapt and evolve Uber's RA product to new partnerships, and scale RA support for key partners globally. This role is ideal for a product leader with experience in autonomy, remote operations, or other complex real-time systems, and who is comfortable building products where safety, reliability, and operational rigor matter as much as user experience. **What You'll Do** + Own the product strategy, roadmap, and execution for Uber's remote assistance platform, defining how human operators support autonomous vehicle operations across partners and markets. + Define the end-to-end remote assistance system, including operator tooling, escalation triggers, decision boundaries, resolution workflows, auditability, and handoff points between autonomy systems and human operators. + Build a scalable product platform that supports multiple partner integrations, vehicle platforms, operating models, and regional requirements without fragmenting the operator experience. + Partner closely with engineering and autonomy teams to define system interfaces, backend services, data flows, and latency and reliability requirements needed for high-quality real-time support. + Work with operations teams to design operator workflows, staffing assumptions, training inputs, and quality processes that enable effective day-to-day execution. + Establish metrics and feedback loops to evaluate safety, intervention quality, response latency, operator efficiency, resolution outcomes, and rider impact. + Collaborate with safety, legal, and policy partners to define guardrails, escalation protocols, and incident review processes for remote assistance operations. + Drive launch readiness for new partners, features, and geographies, ensuring remote assistance capabilities are in place before commercial deployment. + Use learnings from field operations, incidents, and partner changes to prioritize roadmap improvements and reduce unnecessary human intervention over time. + Communicate strategy, tradeoffs, performance, and key risks clearly to leadership and cross-functional stakeholders. **Basic Qualifications** + Demonstrated experience owning and delivering complex, technical products in autonomy, robotics, mobility, or other real-time operational systems. + Strong product judgment and the ability to translate ambiguous technical and operational problems into clear product requirements, roadmap decisions, and execution plans. + Experience working closely with engineering, operations, safety, and cross-functional teams to deliver end-to-end systems. + Experience with human-in-the-loop, remote operations, dispatch, control center, or other workflows where real-time decision-making, latency, and reliability are critical. + Ability to define success metrics, prioritize roadmaps, and drive execution across multiple internal and external stakeholders. + Strong communication and stakeholder management skills, including experience representing product direction with senior leaders and partners. **Preferred Qualifications** + Experience working on autonomous vehicles, robotics, or other autonomy systems. + Direct experience building, launching, or managing remote assistance, teleoperation, or remote driving systems. + Experience in industries such as mobility, logistics, mining, aerospace, defense, or industrial automation where operators support remote or automated assets. + Background in systems engineering or experience working deeply across hardware, software, and operations. + Experience building products that span multiple partners, platforms, or operational environments. + Experience with evaluation, incident analysis, or validation systems in safety-critical environments. For New York, NY-based roles: The base salary range for this role is USD$216,000 per year - USD$240,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$216,000 per year - USD$240,000 per year. For Seattle, WA-based roles: The base salary range for this role is USD$216,000 per year - USD$240,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits. Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

About the Company

Uber

We ignite opportunity by setting the world in motion

Good things happen when people can move, whether across town or towards their dreams. Opportunities appear, open up, become reality. What started as a way to tap a button to get a ride has led to billions of moments of human connection as people around the world go all kinds of places in all kinds of ways with the help of our technology.

We’re building something people use every day. From how you get home from work, to how you eat meals, or how you move huge shipments of absolutely anything, the work we contribute moves the world a few steps forward. And that’s one of the best parts about working here—knowing that the work you do helps shape the future.

And getting to that bright future means solving some of the most difficult problems of the present. It takes a lot of hard work, a lot of love, and support from colleagues all over the world. At Uber, we have brought together a world-class collective of problem-solvers. And we all fundamentally understand that tough challenges help us personally grow the most. That’s why we wholeheartedly believe in learning by doing—and that there is no better classroom than real-world experience. Because if it helps you grow, then we all grow. Together.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

2009

WEBSITE

https://www.uber.com/