Company Overview
Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a Bridgestone West strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.
Job Category
Information Technology
Position Summary
The Lead, Product Manager for Infrastructure & Operations, will lead the strategy, execution, and continuous improvement of store technology platforms across a network of 2,200+ retail locations. This role is responsible for ensuring high availability, performance, and scalability of infrastructure and operational technologies that power store operations, voice/telephony, edge systems, and tight collaboration with Retail Networking Leaders and Enterprise IT platform owners.
This Lead, Product Manager position operates at the intersection of technology transformation and retail operations, partnering closely with Retail Operations business leadership, cross-functional IT teams and external vendor partners to modernize legacy environments while maintaining operational excellence across all the Retail Tire and Service network of stores. The role includes direct leadership of two Product Owners (Tech Ops and Voice) and requires strong financial, vendor, and executive communication skills.
We are unable to offer sponsorship for this role so if you are an applicant on an F1 visa or STEM or OPT or some other form of temporary employment authorization, we will not be able to consider your application for this role and your application will be declined.
Responsibilities
Product Strategy & Execution
Store Infrastructure & Operations Ownership
Leadership & Team Management
Lead and develop 2 Product Owners:
Product Owner Tech Operations
Product Owner Voice & Communications
Set clear priorities, outcomes, and accountability for product teams
Foster a product-oriented mindset within infrastructure and operations domains
Cross-Functional Collaboration
Partner with:
Retail Leaders and Strategy team
Various networking teams
Cybersecurity teams
Store Operations and Field Support
Many 3rd party MSPs and other external vendors
Align infrastructure capabilities with store experience, uptime needs, and business priorities
Act as the primary liaison between technical teams and business stakeholders
Financial & Vendor Management
Executive Communication & Governance
KEY SKILLS AND COMPETENCIES
REQUIRED QUALIFICATIONS
610+ years in product management, infrastructure, or IT operations (retail or multi-site environments preferred)
Proven experience supporting large-scale distributed environments (1000+ locations)
Strong understanding of:
Networking (SD-WAN, routing, switching, firewalls)
Voice/telephony platforms
Store/edge infrastructure
Experience managing budgets, vendors, and contracts
Demonstrated ability to present to and influence executive leadership
Experience leading small product teams or junior product managers/product owners
Strong prioritization skills balancing innovation vs operational stability
Ability to operate in complex, cross-functional environments
Data-driven mindset with focus on SLAs, uptime, and performance metrics
Minimum Qualifications
Typically requires a minimum of 8 years of related experience with a bachelors degree; or 6 years and a masters degree; or a PhD with 3 years of experience; or equivalent work experience
At Bridgestone, you are Free to Be
We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need.
What we offer
At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality, for that, we offer you more than just a competitive compensation; we will provide you:
Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.