Lead Patient Navigator

Blue Ridge Health is currently seeking a Lead Patient Navigator to be part of our Clinical Team.

• A competitive benefits plan, including Medical, Dental and Vision
• Company sponsored life insurance and short and long-term disability coverage
• 403(b) retirement account with company matching
• Supplemental accident insurance available
• 9 paid holidays per year
• PTO and Personal Day accrual, starting day 1 - (We value a work-life balance!)

The Lead Patient Navigator is a member of the clinic interdisciplinary team responsible for leading the Patient Navigator team to improve the outcomes of the team. Responsibilities include:

• Serve as a knowledge base and act as a resource for Patient Navigators
• Train all new Patient Navigators, obtain access to all portals needed to complete Patient Navigator job duties
• Provide up to date information to all Patient Navigators. Communicating changes in processes for Charity Care, Open Enrollment, Medicaid, etc. as it is released.
• Assist during open enrollment periods to ensure Patient Navigators complete training on time and have knowledge needed to assist patients during this period
• Oversee the auditing process for discount applications to ensure all audits are being completed accurately and in a timely manner.
• Identifying trends on slide audit errors and provide feedback to office managers to improve errors
• Oversee tracking of assistance (food, housing, Insurance, etc.) provided to patients. Ensure Patient Navigators are actively logging the assistance they are providing. Provide data to management team as requested.
• Assess any needs based on reporting measures and communicate with supervisor

• High School Diploma or equivalent required.
• Community Health Worker Certification required or obtained within first year of employment.
• Bachelor’s degree in healthcare or social services related field, preferred. Equivalent combination of education and experience is acceptable.
• Familiarity with Medicaid, Medicare, Health Insurance Marketplace, private health insurance, SNAP, and other local, state, or national social safety net programs strongly preferred.
• Ability to be certified as a Certified Application Counselor (CAC) and Senior’s Health Insurance Information Program (SHIIP) counselor within one month of hire.
• Valid driver’s license and reliable transportation, required.

At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.